Amazon

Principal Program Manager , Selling Partner Trust

Amazon$137K — $186K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience working cross-functionally with tech and non-tech teams
  • 7+ years of program or project management experience
  • 7+ years of experience analyzing and communicating results to senior leadership
  • Bachelor's degree
  • Experience in implementing repeatable processes and driving automation or standardization
  • Proven ability to define program requirements and use data to achieve improvements

Responsibilities

  • Lead the development and implementation of seller remediation programs
  • Set strategy, manage weekly business reviews (WBRs) and VP-level reviews
  • Collaborate with policy teams to review cases and drive process improvements
  • Create mechanisms for identifying and tracking improvement opportunities based on data feedback
  • Analyze seller feedback and metrics to optimize appeal processes
  • Support scaling of the Challenge Flag program
  • Communicate results and metrics to senior leadership

Benefits

  • Health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off
  • Parental leave
  • Comprehensive mental health support
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
We are seeking a high-judgment Principal Program Manager to lead our Account Health Assurance and Seller Challenge programs, two programs that support sellers in their Account Health remediation paths. This role will be instrumental in shaping how sellers appeal and resolve both violations and account suspensions.

Key job responsibilities

As the Manager of Principal Program Manager for the Account Health Assurance and Challenge Flag programs, you will lead the development and implementation of a new seller remediation experience.

- You'll set up a strategy for both programs, manage WBRs and VP-level reviews

- You'll partner with policy teams to review cases and implement process improvements, driving cross-functional collaboration with legal, policy, and product stakeholders.

- You'll create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers. You'll keep owners accountable to ETAs.

- You'll analyze seller feedback and metrics to optimize appeal processes will be crucial, as will managing program strategy and metrics, communicating results to senior leadership.

- You'll support the scaling of the CF program

About the team

You'll be joining a dynamic, mission-driven team focused on seller success and store integrity. Our team combines deep operational expertise with innovative problem-solving to create fair and transparent processes for sellers. We work closely with senior leadership and collaborate across policy, legal, product, and international teams to drive meaningful change in the seller experience. The team culture emphasizes data-driven decision making, intellectual curiosity, and a bias for action.

BASIC QUALIFICATIONS

- 7+ years of working cross functionally with tech and non-tech teams experience

- 7+ years of program or project management experience

- 7+ years of managing, analyzing and communicating results to senior leadership experience

- Bachelor's degree

- Experience implementing repeatable processes and driving automation or standardization

- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience delivering projects within scope, time, budget and quality

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 137,600.00 - 186,200.00 USD annually

USA, WA, Seattle - 137,600.00 - 186,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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