Dynatrace

Principal Professional Services Consultant

Dynatrace • $125K — $150K *
Detroit, MI 48228In-Person
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in professional services with a focus on Application Performance Management and related areas.
  • Experience generating over $5M in annual service bookings.
  • 4+ years in consulting and professional services sales.
  • Degree in Computer Science, IT, Engineering, or Business Administration with IT focus.
  • Strong understanding of Dynatrace technology and enterprise software deployments.
  • Proven track record of delivering outcomes in complex customer environments.
  • Excellent coordination, organizational, and time management skills.
  • Strong communication, presentation, and writing abilities.

Responsibilities

  • Articulate post-sales offerings through a solution selling approach.
  • Guide service sales from opportunity pipeline to completion.
  • Ensure seamless hand-off to post-sales teams with thorough knowledge transfer.
  • Capture and communicate customer objectives and service scope to internal teams.
  • Enable product sales teams on post-sales offerings.
  • Respond to RFPs, focusing on post-sales services.
  • Track and report on service sales performance and opportunity hygiene.
  • Collaborate with global teams to improve and automate service sales processes.
  • Provide input to enhance post-sales offerings based on customer and market feedback.
  • Cross-train team members with unique skills and perspectives.

Benefits

  • Collaborative work environment with cross-department interaction.
  • Opportunities for professional development and skill advancement.
  • Access to cutting-edge technology and platforms.
  • Involvement in shaping service offerings based on market trends.
  • Ability to impact and drive revenue growth within the organization.
Full Job Description
Principal Professional Services Consultant

Your role at Dynatrace

The Service Solutions team are seeking a SSD (Service Solutions Director) to join the team.

Job Description:
  • Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach.
  • Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.
  • Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.
  • Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.
  • Delivers post-sales offering and positioning enablement to the product sales organization
  • Participates in RFP responses to customers addressing post-sales topics
  • Tracks and owns service sales forecast, pipeline, and opportunity hygiene. Reporting on a frequent basis to track both productivity and performance.
  • Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions
  • Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams. Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning
  • Provides unique skills and perspectives to cross-train team member peers
  • Drives action to support regional post-sales revenue target achievements


What will help you succeed

Qualifications:
  • 8+ years professional services experience in the areas of Application Performance Management, application monitoring, performance engineering / testing, DevSecOps or SDLC operations
  • Prior experience driving $5M+ in annual service bookings.
  • 4+ years experience in positioning and selling consulting and professional services based on business need and a professional services portfolio
  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT
  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects
  • Demonstrated ability to work with customers and diverse teams of post-sales resources to deliver successful outcomes in challenging conditions
  • Strong coordination capabilities with excellent organizational/time management skills
  • Strong communication skills with a passion to learn new technology and deliver successful customer outcomes
  • Solid presentation and writing skills as well as experience with creating professional proposals and deliverables
  • Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP)

About Dynatrace

Dynatrace is a software company that provides application performance management software to businesses. The company's software helps businesses monitor and optimize the performance of their applications, ensuring that they are running smoothly and efficiently. Dynatrace was founded in 2005 and is headquartered in Waltham, Massachusetts. The company has over 2,500 employees and serves customers in over 70 countries.
Learn more about Dynatrace
Size
3,600 employees
Market Cap
$10.7 billion
Industry
Enterprise Technology
Net Income
$95.4 million
Founded
1993
5 Year Trend
+18%
Revenue
$657.5 million
NASDAQ
DT
* Ladders Estimates

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