Amazon

Principal Product Manager-Tech, Devices and Software Services (DS2)

Amazon$179K — $243K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in technical product management, with platform or infrastructure focus
  • Track record of cross-organizational influence without direct authority
  • Ability to navigate and create clarity in ambiguous situations
  • Strong analytical skills with a focus on meaningful metrics
  • Technical fluency with APIs, distributed systems, and device/cloud architectures
  • Familiarity with enterprise and/or consumer device systems is a plus
  • Bachelor's degree or equivalent experience

Responsibilities

  • Define the identity product strategy across multiple Amazon device lines
  • Build insights pipeline connecting customer needs to DS2 priorities
  • Own product vision to enhance the customer support experience
  • Partner with various teams to address critical customer experience gaps
  • Lead cross-portfolio initiatives requiring influence without direct authority

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage
  • 401(k) matching to support retirement savings
  • Paid time off for work-life balance
  • Parental leave to support family growth
  • Resources for mental health and well-being
  • Flexible spending accounts for healthcare expenses
  • Adoption and surrogacy reimbursement options
Full Job Description
What You'll Own

As a Principal PMT on the DS2 team, you'll be the strategic product leader connecting DS2's platform capabilities to measurable business outcomes across Amazon's largest device product lines. This is a high-visibility role where you'll:
• Define the identity product strategy DS2 drives with VP-level leaders across Echo, Fire TV, Kindle, Tablet, and eReader, translating platform investments into language product lines care about: customer reach, CX quality, and revenue impact.
• Build the insights pipeline that connects product-line customer needs to DS2 prioritization. You'll own the success metrics, analytical frameworks, and mechanisms that ensure DS2 builds what matters most.
• Own the product vision for transforming the device customer support experience, a space where DS2 platform gaps directly drive millions of customer contacts annually. You'll partner across security, CS, product lines, and engineering to close critical CX gaps through self-service, automation, and smarter platform primitives.
• Lead cross-portfolio identity initiatives spanning 20+ partner teams across Amazon and require influence without direct authority.

You'll work alongside a team of PMTs, with regular engagement with Principal Engineers, VP-level stakeholders, and cross-functional leaders across multiple teams at Amazon.

What Makes This Role Different

This isn't a single-product PM role. This role exists in the whitespace between product lines and platform teams, owning what no single team owns. You'll operate at the intersection of platform architecture and customer experience, decomposing ambiguous multi-year problems into crisp deliverables.

What You Bring
• 8+ years in technical product management, with experience owning platform or infrastructure products (not just features on top of them).
• Track record of influencing cross-org outcomes without direct authority. You've driven alignment across teams that don't report to you.
• Deep comfort with ambiguity. You've taken a vague strategic mandate and turned it into a roadmap with measurable outcomes.
• Analytical rigor. You build frameworks, not dashboards. You define the metrics that matter, not just report the ones that exist.
• Technical fluency with APIs, distributed systems, and device/cloud architectures. You can hold your own in an architecture review and push back on technical tradeoffs with data.
• Experience with enterprise and/or consumer device systems is a strong plus.

BASIC QUALIFICATIONS

- 8+ years of product or program management, product marketing, business development or technology experience

- Bachelor's degree

- Experience with feature delivery and tradeoffs of a product

- Experience owning/driving roadmap strategy and definition

- Experience with end to end product delivery

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience technical product management

PREFERRED QUALIFICATIONS

- Experience working directly with Engineers on product enhancements

- Experience in project management methodologies, business analysis, or process improvement

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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