NRG Energy

Principal Product Manager, Setup

NRG Energy • $120K — $150K *
US-AnywhereRemote in Washington, US
Consumer Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in product management or 3+ years in smart home setup experiences.
  • Strong customer empathy to translate ambiguity into clear product direction.
  • Proven experience shipping products to millions of users.
  • Experience leading cross-functional teams in diverse roles.
  • Excellent communication skills and decision-making ability.
  • Analytical mindset with a focus on metrics and results measurement.
  • Comfortable navigating technically complex hardware and software domains.

Responsibilities

  • Lead the setup strategy for all customer-facing hardware devices.
  • Align on the roadmap and integrate technical specifications.
  • Collaborate with sales to understand pain points and innovate solutions.
  • Facilitate alignment across product, engineering, data, design, and hardware teams.
  • Define and roll out success metrics for device setup performance.
  • Oversee cross-functional delivery from concept through launch.
  • Own the entire product experience end-to-end.

Benefits

  • Paid holidays and flexible paid time off.
  • Employee discounts for friends and family.
  • Comprehensive medical, dental, vision, and life insurance coverage.
  • 401(k) plan with employer matching.
  • Access to Employee Resource Groups for support and networking.
  • Participation in quarterly innovation weeks to foster creativity and collaboration.
Full Job Description
Summary

Vivint Smart Home is hiring a Principal Product Manager to own the end-to-end setup experience for our customers. This role is responsible for how millions of customers successfully onboard and activate their devices through the Vivint mobile app. Setup is one of the most critical moments in the customer journey. It directly shapes installation time, product quality, and long-term customer satisfaction. This leader will define and evolve how setup works across our entire device ecosystem, ensuring the experience is simple, fast, and reliable at scale.

You will operate across hardware, mobile software, and field operations, working closely with sales, marketing, engineering, design, QA, and data teams. You will be accountable for setting the long-term direction, building alignment across teams, and delivering measurable improvements in both efficiency and quality of setup. This is a role for a product leader who can move comfortably between strategy and execution, and who can take ownership of a complex, high impact problem space.

What You'll Do:

  • Lead the customer-facing setup strategy for all hardware devices including cameras, panels, thermostats, sensors, etc.
  • Build and gain alignment on the roadmap and map out technical integrations.
  • Work across our broad sales organization to deeply understand their pain points and understand how we can reduce time and cost with net new product innovation.
  • Drive alignment across product, engineering, data science, design, and hardware to deliver setup experiences that are usable, reliable, and trusted.
  • Create, define and roll-out success metrics for device setup and establish iteration loops, including quality, latency, relevance, engagement, and trust.
  • Drive cross-functional delivery of all setup features, from concept through launch and iteration, while owning the full product experience end-to-end.


What We're Looking For:

  • 5+ years of product management experience shipping customer-facing products, or 3+ years' experience driving smart home and setup experiences.
  • Strong customer empathy and ability to turn ambiguity into clear product direction.
  • Proven track record of shipping customer-facing products and experiences to millions of users
  • Experience leading cross-functional teams across product, program, design, engineering, QA, and sales.
  • Excellent communication and product judgment with strong writing, crisp decision-making, and clear prioritization.
  • Analytical mindset with comfort defining metrics, measuring outcomes, and iterating.
  • Comfort operating in technically complex domains, including hardware and software


Working at Vivint:

Learn about the Vivint Culture and why it's a great place to grow your career! Here are some highlighted perks you should ask us about:
  • Paid holidays and flexible paid time away
  • Employee/Friends/Family Discounts
  • Medical/dental/vision/life coverage & 24/7 Medical Hotline
  • 401(k) + Employer Match
  • Employee Resource Groups
  • Quarterly Innovation Weeks

Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

About NRG Energy

NRG is at the forefront of changing how people think about and use energy. Whether as the largest solar power developer in the country or by giving customers the latest tools to better manage their energy use, NRG is a pioneer in developing smarter energy choices. Our diverse power generating facilities have a capacity of about 52,000 megawatts, capable of supporting almost 42 million homes. Our retail electricity providers — Reliant and Energy Plus — and thermal energy division serve nearly 3 million residential, business, commercial and industrial customers. A Fortune 250 company, NRG supports clean energy resources and technologies critical to our transition to a sustainable, low carbon society. We built the nation's first privately-funded electric vehicle charging infrastructure and continue to create new, clean energy solutions for our customers. In addition to our environmental efforts, we actively contribute to the local communities where NRG employees live and work. Since 2004, our Global Giving program has provided millions of dollars to organizations and charities that have a direct impact on the lives of the people in our communities, including food banks and those that foster self-sufficiency, improve housing and provide supplemental education to people in need. NRG has also organized special responses for victims of extreme catastrophe, such as the Haitian earthquake and the Japanese tsunami in 2010. Employee donations were tripled to maximize the contributions. NRG has won numerous awards for industry leadership and many of its nationwide econrg initiatives, which are targeted toward meeting the challenges of climate change, clean air and natural resources protection.

NRG Energy Careers

Join the vibrant team at NRG Energy, a leader in the power and energy sector, and contribute to a sustainable future while advancing your career. At NRG Energy, we are committed to innovation, leadership, and diversity, ensuring a dynamic workplace where growth and opportunity are at the forefront.

Work You’ll Do

At NRG Energy, you’ll engage in meaningful work that powers communities and fosters environmental stewardship. Our team of professionals is dedicated to leading the energy sector through cutting-edge innovation and sustainable practices. By joining us, you help shape the future of energy, leveraging your skills to make a significant impact.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, NRG Energy offers a range of job opportunities and internships that will harness your potential and polish your skills. Our positions span from technical roles in energy management to leadership tracks in corporate functions. Each role is crucial in driving our mission of a sustainable energy future.

Career Development and Benefits

NRG Energy is deeply invested in the professional growth of its employees. We offer robust career development programs, including leadership training, professional networking opportunities, and diversity training. Our benefits package is designed to support the well-being and financial security of our team members and their families, promoting a healthy work-life balance.

Culture of Innovation and Diversity

Our company culture celebrates diversity, encourages innovation, and fosters a collaborative environment. At NRG Energy, you’ll work alongside a diverse team of experts, each bringing unique perspectives that drive our success. We believe that inclusive teamwork and innovative thinking are the keys to our continued growth and leadership in the energy sector.

Join Our Team

Embark on a rewarding career path at NRG Energy by exploring our current hiring opportunities. Tailor your job search to match your career aspirations and skills. Prepare your resume, ace the interview, and join a team that’s committed to making a difference.

Stay Connected

Keep up to date with the latest from NRG Energy: - **Career Insights**: Gain industry-leading insights and read about the latest trends in the energy sector on our careers blog. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips that align with your career preferences. At NRG Energy, your career is more than a job—it’s a journey of growth, learning, and leadership. Join us in powering the world’s energy future while building a promising career for yourself. Explore opportunities, embrace our culture, and be part of our mission to lead the energy transition.

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Learn more about NRG Energy
Size
6,635 employees
Market Cap
$7.4 billion
Industry
Energy & Utilities
Net Income
$510 million
Founded
1989
5 Year Trend
+24.8%
Revenue
$9 billion
NASDAQ
NRG
* Ladders Estimates

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