Job SummaryGranicus connects governments with the people they serve by transforming the way public sector organizations engage with citizens. As the leading provider of cloud-based civic engagement technologies, Granicus empowers transparency, participation, and trust in government.
We're seeking a strategic and execution-oriented
Principal Product Manager to lead product strategy and roadmap execution for solutions focused on
Records Request Management and FOIA. This is a unique opportunity for a seasoned product leader who understands the complexity of serving federal customers and is passionate about delivering secure, compliant, and intuitive software that improves transparency, efficiency, and public trust.
You'll own product direction from discovery through delivery, partnering closely with engineering, design, go-to-market, implementation, support, and customer-facing teams to build capabilities that meet the needs of federal agencies and other public sector organizations. The ideal candidate brings deep experience in workflow-driven SaaS products, records request or case management, and navigating security and compliance requirements such as
FedRAMP and
CJIS.
What Your Impact Will Look LikeEssential FunctionKnowledge/Skills/Abilities - Own Product Strategy: Define and evolve the product vision, strategy, and roadmap for Records Request Management and FOIA solutions, aligning market opportunities, customer needs, and company goals.
- Lead AI Product Strategy: Define and prioritize AI-enabled capabilities across Records Request Management and FOIA workflows, including intelligent document discovery, automated redaction, content classification, workflow optimization and citizen self-service experiences.
- Lead Discovery and Prioritization: Gather and synthesize customer, partner, regulatory, and market input to prioritize investments across intake, review, redaction, workflow automation, reporting, and fulfillment.
- Drive Federal Market Readiness: Shape product capabilities to support federal agency requirements, including secure workflows, auditability, permissions, retention considerations, and deployment expectations for regulated environments.
- Champion Secure and Compliant Design: Partner with engineering, security, and compliance stakeholders to ensure product decisions support frameworks and controls relevant to federal customers, including FedRAMP and CJIS-aligned environments.
- Ensure Responsible AI Governance: Partner with Security, Compliance, Legal and Engineering teams to ensure AI-enabled capabilities are developed and deployed in accordance with regulatory, privacy, security, transparency and public sector governance requirements.
- AI-Enhanced Product Management: Demonstrated ability to utilise AI-powered tools and data-driven approaches to accelerate market analysis, customer research, requirements definition, prioritisation and roadmap planning.
- Partner Cross-Functionally and Guide Product Teams: Work closely with Engineering, Design, Implementation, Support, Customer Success, Sales, and leadership to guide product teams, translate requirements into scalable delivery, and shape AI-informed product capabilities that improve operational outcomes in regulated environments.
- Translate Complex Policy into Product: Turn federal records access, FOIA process needs, and operational pain points into clear requirements, user stories, and measurable product outcomes.
- Influence Product Adoption, Growth, and Market Expansion: Support strategic customer conversations, market positioning, expansion into new public sector and federal segments, and internal alignment by clearly articulating product value, roadmap direction, and differentiation.
You Will Love This Job If You HaveExperience/Credentials: - Experience: 10+ years in product management with a strong track record of owning strategy, roadmap, and execution for complex SaaS or workflow-driven products. 7+ years on experience in Records Request Management.
- Federal Domain Expertise: Experience building products for the federal government or highly regulated public sector environments, with a strong understanding of procurement, compliance, and customer operating realities.
- Records Request / FOIA Knowledge: Demonstrated experience with Records Request Management, FOIA, case management, document review, redaction workflows, or adjacent public records processes.
- Security and Compliance Acumen: Familiarity with secure cloud and public sector compliance requirements, including FedRAMP and CJIS, and experience partnering with technical and compliance teams to support regulated product delivery.
- Execution Excellence: Strong ability to translate ambiguity into structured plans, balance competing priorities, and deliver measurable outcomes across cross-functional teams.
- Communication and Influence: Exceptional written and verbal communication skills with the ability to influence engineering, design, executives, and customer stakeholders in complex environments.
- Customer-Centered Product and AI Leadership: Proven experience defining, launching or scaling AI-enabled products or capabilities. Ability to identify high-value AI use cases, evaluate emerging AI technologies, establish success measures and drive adoption while balancing customer value, compliance and operational risk.
- AI and Emerging Technology Expertise: Strong understanding of generative AI, intelligent automation, machine learning applications and AI governance principles, with the ability to translate emerging capabilities into practical product outcomes for public sector customers.
- Education: Bachelor's degree in a relevant field or equivalent practical experience.
- Bonus: Experience with federal SaaS platforms, public records or disclosure workflows, records retention concepts, digital evidence or justice-related systems, launching products in FedRAMP or CJIS-sensitive environments, and driving market expansion into new government segments is strongly preferred.
Pay RangeUSD $166,000.00 - USD $175,000.00 /Yr.
Security and Privacy Requirements- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
The Team- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The BenefitsAt Granicus, we offer a
comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one.
Here's what you can expect as a U.S.-based team member:
Flexibility & Balance- Flexible Time Off - Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement - Support a productive home office environment.
Health & Wellness- Multiple Health Plan Options - Including a 100% employer-paid plan.
- Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program - Stay active, your way.
- On-Demand Mental Health Support - Access to Headspace and other wellness tools.
Family & Future- Paid Parental Leave - For both birthing and non-birthing parents.
- Traditional & Roth 401(k) - With a generous company match.
- Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.
Growth & Recognition- Online Learning Platforms - Fuel your professional development.
- Competitive Salary & Bonuses - Your contributions are valued and rewarded.
