ServiceNow

Principal Product Designer, Moveworks

ServiceNow • $221K — $387K *
Mountain View, CA 94040In-Person
Consumer Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years of design experience with strong first principle thinking.
  • BA/BS in Design, Human-Computer Interaction, or related fields.
  • Experience in integrating AI into workflows or decision-making.
  • Proven experience creating business value with a strong tech understanding.
  • Inspiring portfolio showcasing contributions to design strategies.
  • Strong influence skills to define design strategies across products.
  • Thought leader in the design industry and within the company.

Responsibilities

  • Lead large, cross-product AI and web initiatives that transform work.
  • Drive product experiences that fuse machine learning and design.
  • Provide strategic direction and vision for multidisciplinary teams.
  • Act as an industry influencer through events and publications.
  • Elevate the design standards for product experiences across the team.

Benefits

  • Health plans, including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

Team & Role

This role sits within the Product Design organization and focuses on our core web application suite, the central interface where users experience our most advanced AI capabilities, building a compelling product for employee experience front door. Designers here play a critical role in shaping the future of work, partnering deeply with product management and engineering leadership to define high-level strategy and translate complex machine learning technologies into intuitive, human-centric solutions.

As a Principal Product Designer, you will define the design vision for our web platform, playing a transformative role in bridging our Agentic AI technology with world-class web experience. You will operate at the top strategic altitude while maintaining a strong hand in execution-driving clarity and coherence across large-scale, cross-product initiatives in a fast-evolving technical landscape.

What you get to do in this role:
  • You get to lead large, cross-product, strategic AI and web initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world.
  • You drive product experiences that exemplify deep understanding of machine learning, elegant design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
  • You provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams. You will act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.
  • You raise the bar for the entire design team on how to envision, build and iterate on compelling product experiences


Qualifications

Preferred Qualifications:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 15+ years of relevant design experience with strong first principle thinking
  • An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level.
  • Strategic advocate for design and for users at the cross-functional senior leadership and executive level.
  • Proven experience in creating business value with a strong balance of understanding of technologies, deep knowledge of product & engineering.
  • Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
  • Influence skills and drive to define design strategies across multiple products and/or complex horizontal initiatives.

Basic Qualifications:
  • BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
  • Experience participating in the complete product development lifecycle of web and/or software applications.
  • Experience in user experience design or industry experience (corporate, software, web or agency)

For positions in this location, we offer a base pay of $221,200 - $387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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