As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization. You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation. This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Key job responsibilities
Strategy and approach:
- Develop strategies to align partner success initiatives with AWS' long-term growth objectives
- Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation
- Create partner-specific success metrics, health scoring models, and value realization playbooks
- Develop governance models and operational excellence guidelines for partners
- Architect scalable approaches to measure and improve partner-led customer outcomes
- Contribute to the AWS Value Realization Toolkit for Partners
Partner enablement and program execution:
- Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model
- Guide partners through post-sale stages
- Deploy customer health frameworks and intervention strategies through partner channels
- Build adoption, change management and stakeholder engagement toolkits
- Coach partners in establishing systematic approaches to value realization
- Build feedback mechanisms to continuously evolve success frameworks based on partner insights
- Establish mechanisms to measure and track partner-led customer value realization
- Drive partner-led adoption through technical milestones and usage metrics
- Implement value realization frameworks to meet business KPIs
Organizational Leadership & Influence:
- Partner with PDMs to drive adoption of success frameworks across partner organizations
- Collaborate with Partner Sales to accelerate consumption through systematic approaches
- Work with Partner Development Specialists to create industry-specific success playbooks
- Build relationships across AWS organizations to drive program adoption and refinement
- Influence senior stakeholders to drive organizational transformation
- Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement
We're looking for individuals with:
- Deep expertise in partner enablement and post-sale value delivery
- Strong program management and operational excellence capabilities
- Proven ability to influence and drive change across complex organizations
- Experience working with enterprise partners and cloud services
- Experience using AI to automate and scale work more effectively
BASIC QUALIFICATIONS
- 10+ years of senior customer facing role experience
- 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading complex, large-scale, IT, technical or engineering programs
- Experience working with current technologies (especially cloud)
- Experience managing cross-functional projects and initiatives
- Experience working across teams and influencing teams that are not your own
- Proven track record of implementing value realization frameworks at scale
- Experience working with or at AWS consulting and technology partners
PREFERRED QUALIFICATIONS
- Knowledge of key technology and market trends
- Knowledge of the software development/engineering lifecycle from conception to delivery
- Experience implementing AWS/cloud services
- Experience working with, presenting to and influencing senior executives up to VP level
- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Associate's degree or above
- Deep understanding of cloud services and enterprise digital transformation
- Track record of building partner capabilities and driving partner-led growth
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Herndon - 182,800.00 - 247,300.00 USD annually
