Job Description
The Principal Engineer, Workforce, Customer & Agentic Identity, leads the technical strategy, architecture, and modernization of identity capabilities across workforce, customer, machine, and emerging AI agent identities. This hands-on technical leader champions secure, frictionless customer and employee experiences by partnering closely with engineering, product, and security teams to evolve authentication, authorization, governance, and access management capabilities. Leveraging deep expertise in modern identity platforms, Zero Trust principles, and emerging agentic identity models, the Principal Engineer influences enterprise strategy, drives adoption of transformative solutions, and helps shape the future of identity across Allstate's digital ecosystem.

As a Director you won't just deliver results - you drive our culture and shared purpose. At Allstate, we value in person connected experiences not just with your team but also other Allstaters. This may require travel within your local area or to one of our offices on a regular basis.

Key Responsibilities

• Define and drive the technical strategy and architecture for workforce, customer, machine, and agentic identity platforms across the enterprise.

• Champion identity as a business enabler by improving customer authentication experiences while maintaining strong security, governance, and compliance standards.

• Partner directly with engineers, architects, product teams, and security leaders to design, implement, and modernize identity solutions.

• Provide technical leadership for authentication, authorization, federation, identity governance, lifecycle management, privileged access management, and access certification capabilities.

• Lead the evaluation, design, and adoption of identity platforms and technologies, including Ping Identity, SailPoint, and emerging identity standards.

• Drive Zero Trust initiatives through implementation of MFA, risk-based authentication, fine-grained authorization, identity governance, and least-privilege access controls.

• Define identity strategies and governance models for machine identities, service accounts, workload identities, and emerging AI agents.

• Establish identity controls and lifecycle processes for autonomous and agentic systems, including delegated authority, ownership, governance, and privileged access management.

• Influence and drive enterprise adoption of identity modernization initiatives by clearly articulating business value, customer impact, and security outcomes.

• Collaborate with digital product teams to create seamless, secure, and scalable customer identity experiences that improve engagement, trust, and retention.

• Remain actively involved in architecture, troubleshooting, integration design, and implementation efforts while mentoring engineering teams and driving technical excellence.

• Establish engineering standards, reference architectures, and best practices that advance Allstate's long-term identity roadmap and Zero Trust strategy.

Skills & Capabilities

• Ability to influence enterprise strategy and drive adoption of identity modernization initiatives.

• Strong change leadership and stakeholder management skills across engineering, security, product, and business teams.

• Proven ability to communicate the value of identity solutions and build consensus around technical decisions.

• Technical leadership experience guiding architectures, engineering standards, and best practices.

• Customer-centric mindset focused on balancing security, usability, and business outcomes.

• Ability to lead through influence, navigate ambiguity, and drive enterprise-wide change without direct authority.

• Experience influencing vendor roadmaps and product strategies to align with evolving business objectives and operational priorities.

Experience

• 12+ years of experience designing and implementing enterprise Identity and Access Management (IAM) solutions.

• Working knowledge of Ping Identity, SailPoint, or similar identity and access management platforms.

• Strong knowledge of customer identity, workforce identity, federation, SSO, MFA, privileged access management, identity governance, and access certification.

• Experience designing and implementing Zero Trust identity architectures, including conditional access, risk-based authentication, fine-grained authorization, and least-privilege access controls.

• Experience supporting machine identities, workload identities, service accounts, certificates, secrets management, and cloud-native identity models.

• Familiarity with emerging AI and agentic identity concepts, governance models, and authorization frameworks.

• Proven ability to influence senior leaders, drive enterprise adoption, and communicate complex technical strategies across diverse stakeholder groups.

Education

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related technical field.

• Preferred: Relevant IAM or security certifications such as CISSP, CCSP, SailPoint, Ping Identity, Microsoft Security, or equivalent.

Supervisory Responsibilities

• This job has supervisory duties.

Skills
Access Management, Artificial Intelligence (AI), Identity Access Management (IAM), Identity Governance, Multi-Factor Authentication (MFA), Ping Identity, SailPoint IdentityNow, Single Sign-On (SSO), Stakeholder Influence, Zero Trust Architecture

Compensation
Compensation offered for this role is 199,000.00 - 274,000.00 annually and is based on experience and qualifications.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.