Amazon

Principal Customer Solutions Manager, AWS Plus

Amazon$150K — $180K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in a senior customer-facing role
  • 15+ years leading large-scale IT or engineering programs
  • Bachelor's degree in STEM or a related field
  • Experience working with current cloud technologies
  • Demonstrated operational rigor and problem-solving abilities
  • Exceptional communication skills for executive and project levels

Responsibilities

  • Guide advanced technical initiatives across Amazon business units
  • Innovate alongside teams on projects like robotics and generative AI
  • Influence and build trust with VP/SVP-level leaders
  • Serve as the strategic link between Amazon and AWS teams
  • Drive customer adoption of AWS services
  • Contribute to successful migrations to AWS
  • Evangelize AWS solutions and enhance customer experiences

Benefits

  • Opportunities for innovative project involvement
  • Access to leading-edge technologies
  • Exposure to high-level strategic decision-making
  • Dynamic work environment with diverse teams
  • Chance to shape customer solutions at scale
Full Job Description
We're seeking a Principal Customer Solutions Manager (L7) as an individual contributor on the AWSI PLUS team. You'll guide technically advanced initiatives across Amazon, partnering directly with business units like Amazon.com, Amazon Customer Service, Prime Video, Amazon Ads, Leo and Alexa, and shape the future of services. You'll apply deep technical expertise and complex program leadership to deliver outcomes at scale, ensuring AWS teams work together effectively for the customer.

You'll innovate side-by-side with Amazon teams on projects like amazon robotics, generative AI-powered developer productivity using tools such as Strands, Kiro, and Bedrock AgentCore. You will influence VP/SVP-level leaders, earn trust across account teams, and operate as the strategic connective tissue between Amazon and AWS. You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers but will proactively help solve customer challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background, be curious about cloud and AI, demonstrate operational rigor, have excellent problem-solving abilities, and be exemplary communicators at both the executive and project team levels. You will be a peer leader with the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering great customer experiences by deploying AWS solutions, driving innovation, and contributing to the day-to-day management of customers' successful migrations to AWS.

This role requires 25-35% travel depending on candidate location.

BASIC QUALIFICATIONS

- 10+ years of senior customer facing role experience

- 15+ years of leading complex, large-scale, IT, technical or engineering programs experience

- Bachelor's degree in Science, Technology, Engineering, Math, or a related field

- Experience in a senior customer-facing role

- Experience in leading complex, large-scale, IT, technical or engineering programs

- Experience working with current technologies (especially cloud)

PREFERRED QUALIFICATIONS

- PMP/SCRUM/Agile certification or are you SAFe certified

- Knowledge of key technology and market trends

- Knowledge of the software development/engineering lifecycle from conception to delivery

- Experience implementing AWS/cloud services

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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