NVIDIA Corporation

Principal Customer Services Program Manager

NVIDIA Corporation$240K — $379K *
Enterprise Technology
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering (Electrical, Mechanical, Computer, or Network) or equivalent experience.
  • 15+ years in hyperscale or cloud data center environments with compute infrastructure and network technologies.
  • Experience in leading production data center activities such as hardware installation and cluster initialization.
  • Proven track record with GPU-based compute platforms or large-scale networking in live environments.
  • Demonstrable field service operations experience for large-scale incidents and hardware replacement methods.
  • Experience managing large retrofit and upgrade programs across distributed infrastructures.
  • Proficient in service logistics, spares planning, and global supply chain coordination.

Responsibilities

  • Lead large-scale service program execution across production data centers.
  • Support in-field service operations and manage incidents and warranty delivery.
  • Plan and coordinate infrastructure upgrades and retrofits for AI deployments.
  • Collaborate with hyperscale customers on service strategy alignment.
  • Work with engineering and hardware teams to integrate serviceability into products.
  • Facilitate NPI-to-production transition planning for operational readiness.
  • Act as a contact point for hyperscale customers to resolve issues and enhance services.
  • Leverage data insights to boost efficiency and service delivery.
  • Provide training and standard processes for global field and regional teams.
  • Foster trusted customer relationships to improve service delivery and operational success.

Benefits

  • Equity participation in the company.
  • Comprehensive health and wellness benefits.
  • Flexible working arrangements and work-life balance programs.
  • Professional development and career advancement opportunities.
Full Job Description
We are seeking a Service Technical Program Manager because our hyperscale customer base is growing rapidly. This person will coordinate large-scale, everyday service operations programs for NVIDIA platforms across global server facilities. Within the Service Operations organization, this role is passionate about supporting production deployments and maintaining ongoing operations. It also includes performing retrofit and upgrade programs aligned with hyperscale customer needs. This is a highly execution-focused role that bridges product engineering, field service, supply chain, and customer operations, ensuring NVIDIA systems remain performant, serviceable, and continuously optimized in live production environments.

What you'll be doing:
  • Lead end-to-end execution of large-scale service programs, coordinating compute platforms driven by GPUs and advanced networking technologies across production data centers.
  • Support in-field service operations, including incident management, handling blocking issues, warranty delivery, and scalable hardware replacement strategies for customer field replaceable units.
  • Plan and or coordinate support for infrastructure upgrades and retrofit programs across AI deployments, including system refreshes, field hardware swaps, firmware rollouts, and architecture changes.
  • Collaborate with hyperscale customers to align service strategies with real-world data center operations, including rack-level deployment, cluster expansion, and failure domain development.
  • Collaborate across NPI - Product Engineering, Hardware, and Networking teams to embed Serviceability principles into products.
  • Support NPI-to-production transition planning, ensuring operational readiness across spares, repair workflows, tooling, and global logistics.
  • When applicable, act as a main point of contact for hyperscale customers, handling field blocking issues, strengthening partnerships, and driving continuous service improvements.
  • Apply data and operational insights to drive efficiency, and service delivery across deployed systems.
  • Enable global field and regional teams through clear runbooks, training, tools, and standardized processes for compute and network infrastructure support.
  • Build trusted relationships with customers through onsite and remote engagement, proactively improving service delivery, optimizing retrofit programs, and driving measurable operational success.


What We Need to See:
  • Bachelor's degree (or equivalent experience) in Electrical, Mechanical, Computer, or Network Engineering, combined with strong program management expertise, including planning, execution, risk management, and delivery of complex technical programs across a global customer base.
  • 15+ years proven ability supporting hyperscale or cloud data center environments, including extensive compute infrastructure and network technologies.
  • Practical experience in leading production data center activities, such as hardware installation, rack setup, cluster initialization, and lifecycle oversight.
  • Proven track record supporting GPU-based compute platforms and/or large-scale networking infrastructure in live environments.
  • Demonstrable experience in field service operations, encompassing incident management, hardware replacement methods (FRU/CRU), and delivering service on a large scale.
  • Experience leading large retrofit, upgrade, and refresh programs across distributed infrastructure fleets.
  • Ownership of end-to-end service programs, spanning NPI readiness through deployment, sustaining operations, and end-of-life transitions.
  • Solid understanding of service logistics, spares planning, and global supply chain coordination.
  • Familiarity with customer support systems (e.g., Salesforce/SFDC) and data-driven tools for operational insights and decision-making.


Ways to Stand Out from the Crowd:
  • Experience working directly within hyperscale providers, supporting compute and networking infrastructure at scale.
  • Ability to apply AI/ML-based tools to improve program clarity, optimize operations, and enable predictive decision-making.
  • Proven leadership of initiatives involving multiple functions across engineering, field operations, distribution, and customer-facing teams.
  • Solid ability to translate operational challenges into product improvements and serviceability enhancements.
  • Analytical approach with experience driving service optimization and operational excellence, and an effective clear communicator who can influence both technical teams and executive collaborators.


Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 240,000 USD - 379,500 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until July 13, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

About NVIDIA Corporation

Nvidia, a global leader in graphics, gaming, and AI technology, offers Nvidia careers and internship opportunities for those passionate about driving innovation in the tech industry. you'll find a company committed to growth, teamwork, and leadership in computer science and machine learning domains.

About Nvidia

A Pioneer in Technology and Innovation

Nvidia has cemented its reputation as a powerhouse in developing advanced graphics processing units (GPUs) and has significantly contributed to the gaming industry's evolution. Moreover, its foray into AI and machine learning has opened new frontiers in technology, making Nvidia a beacon of innovation and a desirable workplace for ambitious tech professionals.

Job Opportunities

Diverse Positions in a Dynamic Field

Nvidia is continuously on the lookout for talented individuals across various domains, including hardware and software engineering, product design, marketing, and sales. Employment opportunities at Nvidia are vast, catering to a wide range of expertise and career aspirations.

Employment in Hardware and Graphics

For those fascinated by the intricacies of hardware and graphics technology, Nvidia offers positions that sit at the forefront of gaming and computing advancements.

Growth in Machine Learning and AI

Nvidia's leadership in AI and machine learning has created numerous vacancies for specialists eager to contribute to groundbreaking projects.

Recruitment in Computer Science

With the constant demand for innovation, Nvidia's recruitment efforts focus on computer science experts capable of pushing the boundaries of what's possible.

Internship Program

Opening Doors to Future Innovators

Nvidia's internship program is designed to nurture the next generation of technology leaders, offering hands-on experience in a culture that celebrates creativity and teamwork.

Benefits and Culture

Interns at Nvidia enjoy a plethora of benefits, from competitive stipends to mentorship opportunities, all within an environment that values growth and learning.

Opportunities for Students

Whether you're an undergraduate, a master's student, or a Ph.D. candidate, Nvidia's internships provide a real-world glimpse into the tech industry, offering valuable experience in various technology fields.

Pathways to Full-Time Employment

Many interns have transitioned into full-time positions, marking the start of successful careers at Nvidia. The internship program is more than a stepping stone into the company; it’s an investment in the professional development of interns. The goal is to ensure that interns are well-equipped for future challenges.

Nvidia Careers: More Than Just a Job

Nvidia offers more than just a job to its employees; it provides a front-row seat on the journey into the future of technology. Nvidia stands as a pillar of innovation with its vast opportunities in hardware, graphics, gaming, machine learning, and computer science. Nvidia careers serve as a launching pad for talented workers who aim to redefine the technological landscape. Whether through full-time positions or internships, joining Nvidia means contributing to a legacy of breakthroughs and becoming part of a global community dedicated to pushing the boundaries of what's possible.
Learn more about NVIDIA Corporation
Size
22,473 employees
Market Cap
$350.4 billion
Industry
Net Income
$4.3 billion
Founded
1993
5 Year Trend
+31.3%
Revenue
$16.6 billion
NASDAQ

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