JOB DESCRIPTION:We have an opportunity for the role of
Principal Consultant - RALS Informatics within our CMI ARDx Cardiometabolic and Informatics division. It's a field-based remote role with 25% travel within the country.
CMI ARDx Cardiometabolic and Informatics develops innovative informatics, data management, connectivity, and workflow solutions that help laboratories and healthcare organizations improve operational efficiency, data integrity, regulatory compliance, and patient care.
As the Principal Consultant - RALS Informatics, you'll serve as the recognized subject matter expert for the RALS portfolio, guiding customers and internal teams through solution design, implementation, optimization, and adoption. You'll influence product strategy, resolve complex customer challenges, and drive successful outcomes across strategic laboratory informatics initiatives.
What You'll Work On- Serve as the primary technical and functional authority for the RALS platform, advising customers and internal teams on laboratory informatics workflows, system capabilities, and best practices.
- Partner with Product Management, Professional Services, Customer Success, Support, Sales, Engineering, Quality, and Regulatory teams to align customer needs with product and service strategies.
- Lead solution design, implementation planning, upgrade activities, and adoption strategies for complex customer environments.
- Act as the primary escalation point for technical, workflow, integration, compliance, and business process challenges related to the RALS platform.
- Guide customers in optimizing laboratory workflows, improving operational efficiency, supporting compliance objectives, and maximizing solution value.
- Facilitate discovery sessions, architecture discussions, customer workshops, and executive stakeholder engagements.
- Establish implementation standards, solution design frameworks, configuration guidelines, and support models that enable scalable customer success.
- Assess industry trends, regulatory expectations, and data integrity requirements to identify opportunities for innovation and product enhancement.
- Evaluate third-party integrations and supporting technologies to ensure compatibility, reliability, and business value.
- Lead training programs, technical forums, webinars, workshops, and knowledge-sharing initiatives across customer-facing teams.
- Provide mentorship and technical leadership to consultants, implementation teams, and customer-facing personnel to strengthen organizational expertise.
- Represent Abbott as a trusted laboratory informatics expert through customer engagement, industry participation, and thought leadership activities.
Required Qualifications- Bachelor's degree in Health Sciences, Engineering, Information Systems, Computer Science, or a related field, or an equivalent combination of education and work experience.
- 12+ years of engineering, laboratory informatics, healthcare technology, laboratory operations, or related industry experience.
- Experience leading complex software implementations, enterprise deployments, upgrades, or strategic customer initiatives.
- Deep knowledge of laboratory informatics workflows, healthcare technology ecosystems, systems integration, and regulated operating environments.
- Experience advising cross-functional teams on technical, operational, compliance, and implementation risks.
- Demonstrated ability to communicate complex technical and business concepts to technical teams, leadership, and customer stakeholders.
Preferred Qualifications- Master's degree in a related discipline.
- Experience with RALS, laboratory middleware, laboratory information systems (LIS), connectivity platforms, or quality management solutions.
- Experience within laboratory diagnostics, medical devices, pharmaceuticals, healthcare technology, nutritional products, or other regulated life sciences industries.
- Demonstrated record of technical achievement through product innovation, publications, conference presentations, professional society participation, patents, mentoring, or recognized subject matter expertise.
- Experience influencing decisions and aligning diverse stakeholder groups to achieve customer and business objectives.
- Knowledge of laboratory compliance requirements, data integrity principles, and applicable regulatory standards.
- Experience supporting third-party integrations and enterprise healthcare technology environments.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/
The base pay for this position is $99,300.00 - $198,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Support Services
DIVISION:CMI ARDx Cardiometabolic and Informatics
LOCATION:United States of America : Remote
ADDITIONAL LOCATIONS:WORK SHIFT:Standard
TRAVEL:Yes, 25 % of the Time
MEDICAL SURVEILLANCE:No
SIGNIFICANT WORK ACTIVITIES:Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)
