Keurig Dr Pepper

Principal Business Quality Analyst (BQA) -Salesforce Commerce Cloud eB2B

Keurig Dr Pepper • $97K — $165K *
Frisco, TX 75034Hybrid
Enterprise Technology
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Engineering, Information Systems, or equivalent experience.
  • 8+ years in business analysis, quality assurance, or similar hybrid BQA roles.
  • 5+ years of experience in DSD industry and Tell sell preferred.
  • Hands-on experience with digital commerce and customer-facing platforms.
  • Experience with Salesforce platforms, especially Commerce Cloud and eB2B solutions.
  • Proven ability to translate business needs into testable criteria.
  • Strong communication skills and collaborative ability across teams.

Responsibilities

  • Act as a domain expert for digital commerce, ensuring alignment with real-world customer workflows.
  • Collaborate with Product Managers and stakeholders to clarify requirements and translate them into testable criteria.
  • Validate solutions for usability and readiness, ensuring they meet quality standards.
  • Design and execute various testing strategies including functional and user acceptance testing.
  • Plan and implement testing strategies for both new and existing commerce capabilities.
  • Ensure data accuracy and order lifecycle consistency across fulfillment scenarios.
  • Identify early gaps in delivery to minimize rework and customer issues.

Benefits

  • Medical, Dental, Vision coverage.
  • Disability insurance.
  • Paid Time Off including parental leave, vacation, and sick time.
  • 401k with company match.
  • Tuition Reimbursement offered.
  • Mileage Reimbursement available.
  • Annual performance-based bonuses.
Full Job Description
Job Overview:

We are seeking a Business Quality Analyst (BQA) - Commerce Cloud, eB2B & OCM who brings deep expertise in digital commerce, ordering, and customer experience, with a strong focus on quality and business readiness. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Commerce Cloud, eB2B, and related customerfacing solutions meet business needs, support realworld selling and ordering scenarios, and are delivered with high quality.

The BQA serves as a domain expert and quality gatekeeper, partnering with Product, Engineering, Change, and Business teams to define clear acceptance criteria, validate solutions end to end, and ensure business and user readiness for launch.

As a Senior Engineer, you will...
  • Act as the domain expert for digital commerce and ordering, ensuring Salesforce Commerce Cloud and eB2B solutions support realworld customer and sales workflows, including product discovery, pricing, promotions, cart, checkout, order management, and postorder experiences
  • Partner with Product Managers, Business stakeholders, and Change teams to clarify requirements, identify edge cases, and translate commerce and customer experience needs into clear, testable acceptance criteria
  • Serve as a quality gatekeeper, validating that solutions are not only technically sound but usable, intuitive, and ready for customer and sales adoption
  • Design and execute functional, integration, and user acceptance testing (UAT) across Commerce Cloud, eB2B, and integrated downstream systems (e.g., pricing, OMS, fulfillment, ERP)
  • Plan and implement testing strategies including regression, functional, data validation, integration, and performance testing for new and existing commerce capabilities
  • Validate endtoend ordering and fulfillment scenarios, ensuring data accuracy, pricing integrity, and order lifecycle consistency
  • Identify gaps early in the delivery lifecycle to reduce rework, defects, customer friction, and downstream business impact
  • Collaborate closely with Engineering, System Integrators, QA, and Change Management teams to triage defects, validate fixes, and certify release readiness
  • Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
  • Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and golive readiness discussions
  • Provide input into release decisions by assessing business readiness, customer impact, change risk, and quality outcomes
  • Ensure delivered functionality aligns with commerce KPIs (conversion, order success, adoption, accuracy, customer experience), not just stated requirements
  • Support and influence DevOps and CI/CD practices, including test automation, environment readiness, and release validation


Total Rewards:
  • Salary Range: $97,000 - $165,000
  • Actual placement within the compensation range may vary depending on experience, skills, and other factors
  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility

Requirements:

Minimum Qualifications/Requirements:

  • Bachelor's degree in related field (e.g., Computer Engineering, Information Systems, etc.) or equivalent combination of education and work experience.
  • Typically, 8+ years of experience in business analysis, quality assurance, or a hybrid BQAtype role supporting enterprise platforms
  • 5+ years of DSD industry and Tell sell experience preferred.
  • Demonstrated handson experience with digital commerce, ordering, or customerfacing platforms (eCommerce, eB2B, tell sales, portals, or sales ordering systems)
  • Experience working with Salesforce platforms, preferably Commerce Cloud, B2B Commerce, or integrated eB2B solutions
  • Proven ability to translate business requirements into clear, testable acceptance criteria
  • Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders
  • Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes
  • Should have strong analytical, critical thinking, process modeling and decision making skills
  • Native-level proficiency/fluent in English.
  • Experience validating end-to-end order-to-cash or order lifecycle flows across integrated systems
  • Experience working in DevOps and Agile technology environments. (preferred)
  • Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.


Licenses and Certifications Required:
  • Salesforce Commerce Cloud, OCM or related Salesforce certification preferred

About Keurig Dr Pepper

Keurig is a beverage company that offers a variety of K-Cup pods and single-serve coffee makers. The company provides iced coffee brewers, cappuccino, and latte makers.

Keurig Dr Pepper Careers

Join the vibrant team at Keurig Dr Pepper, a leading beverage company in North America, where innovation, leadership, and diversity thrive. As a powerhouse in the beverage sector, Keurig Dr Pepper offers a plethora of job opportunities that cater to a variety of skills and career aspirations.

Work You’ll Do

At Keurig Dr Pepper, every position contributes to the company's success, from brewing innovation to market leadership. Our team is committed to fostering a culture of growth and professional development, making our company a perfect place for those who are driven to excel in their careers.

Explore Career Paths

Whether you're looking for an internship, full-time employment, or a leadership role, Keurig Dr Pepper provides a dynamic environment where your career can flourish. We are dedicated to hiring talented professionals who are eager to drive our mission of delivering high-quality beverages to consumers globally.

Innovate and Lead

Join a team where innovation is at the core of everything we do. Keurig Dr Pepper is home to a diverse group of forward-thinking professionals who are not only experts in their fields but are also leaders who inspire change and growth within the industry.

Diversity and Inclusion

At Keurig Dr Pepper, we believe diversity fuels innovation. Our commitment to diversity training ensures that all team members have the opportunity to thrive and contribute their unique perspectives. We strive to create an inclusive workplace where everyone feels valued and empowered.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. At Keurig Dr Pepper, you will find a supportive culture that values networking, leadership development, and a work-life balance. We invest in our employees through comprehensive benefits packages and continuous professional development opportunities.

Join Our Team

Search for open positions that match your skills and interests. Keurig Dr Pepper is always on the lookout for passionate, curious, and innovative team players. Explore the exciting employment and internship opportunities available and find out how you can contribute to our community of dedicated professionals.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights—all from the people who work here. Personalize your experience by subscribing to job alert emails, tailored to your preferences, and discover the rewarding career opportunities that await at Keurig Dr Pepper.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a company that’s as committed to your career growth as you are. At Keurig Dr Pepper, we’re not just filling positions—we’re building leaders.

Keurig Dr Pepper Jobs

With a commitment to innovation, leadership, and diversity, Keurig Dr Pepper is more than just a beverage company—it's a place where you can make a difference. Join us in our journey to refresh the world and make a lasting impact.
Learn more about Keurig Dr Pepper
Size
27,500 employees
Market Cap
$51 billion
Industry
Food & Beverages
Net Income
$1.3 billion
Founded
1990
5 Year Trend
+14.5%
Revenue
$11.6 billion
NASDAQ
KDP
* Ladders Estimates

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