Intuit Inc

Principal, Business Operations, Customer Success

Intuit Inc • $196K — $265K *
San Diego, CA 92154In-Person
Business Services
8 - 10 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 8+ years of experience in strategy & operations, management consulting, finance, or analytics at a leading company.
  • Strong business and financial acumen with expertise in data-driven decision-making and analytical modeling.
  • Ability to navigate both high-level strategic planning and detailed operational execution.
  • Excellent verbal and written communication skills for diverse organizational audiences.
  • Proven relationship-building and stakeholder management capabilities in cross-functional settings.
  • Strong problem-solving skills to tackle significant growth barriers in ambiguous environments.

Responsibilities

  • Lead new strategic goal development during annual planning sessions with senior stakeholders.
  • Identify and implement improvements to the operating model to enhance growth and decision-making.
  • Conduct data-driven analyses to inform process changes and optimize outcomes over time.
  • Facilitate decision-making discussions with executives, focusing on business performance challenges.
  • Build and maintain collaborations with cross-functional teams to solve complex business issues.
  • Craft and communicate leadership strategy and planning for important organizational meetings.
  • Ensure execution of strategic initiatives aligns with established goals and KPIs.

Benefits

  • Competitive compensation package with strong pay-for-performance rewards.
  • Potential eligibility for cash bonuses and equity rewards.
  • Comprehensive benefits offerings including health and wellness programs.
Full Job Description
Come join Intuit as a Principal, Business Operations within the Intuit Customer Success organization. We are seeking a strategic and creative problem solver to help shape the Customer Success strategy, drive organizational alignment, and enable growth through operational excellence.

As a key leader within the Customer Success Business Operations team, you will partner with executive leadership and cross-functional teams in the Mid-Market space to drive strategic planning, lead critical initiatives, and ensure successful execution of top business priorities. This role plays a vital part in connecting our mission to strategy to outcomes, bringing rigor and discipline to our planning processes, and delivering measurable impact for both customers and the company.

This role is critical to enabling leadership focus by creating durable operating rhythms and reducing friction in how the business runs.

Responsibilities

  • Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross-functional stakeholders to develop our strategy
  • Identify and drive opportunities to improve our operating model (how we work as an organization) and key processes to accelerate growth, decision-making and results delivery at scale for our customers
  • Conduct data-driven analysis on our planning and operations results to drive changes in process and outcomes over time, aiming to deliver outsized value for our internal teams and customers
  • Frame decisions and lead discussions with senior stakeholders to drive decision-making, communicate results, and develop solutions and plans for change management to address business performance challenges
  • Develop and maintain relationships with cross-functional stakeholders throughout Intuit at all levels of seniority to jointly develop solutions to complex business problems and ensure we are operating within the broader Intuit-wide annual and quarterly planning processes
  • Develop and communicate the Leader's strategy, business, and people (team & culture) agenda; drive planning for town halls, off site visits and other high visibility, critical leadership meetings
  • Monitor the execution of strategic priorities and ensure goals / KPIs are met


Qualifications

  • Relentless drive for excellence, pushing boundaries, challenging the status quo, and bringing a sense of urgency to execution
  • 8+ years of experience in strategy & operations, management consulting, finance, analytics or operations at a top company. Strong business acumen, financial acumen, and data-driven decision-making skills with experience building financial or analytical models.
  • Ability to operate and think at both a "10,000 foot" strategy level (e.g. framing and conducting analysis to recommend changes to our long-term goals) and closer to the ground (e.g. recommendations to improve quarterly performance against an operational metric, and follow through with execution)
  • Strong verbal and written communication skills; experience with communicating effectively and concisely through multiple channels to all levels of an organization, from senior executives to front-line managers
  • Ability to manage conflicting stakeholder interests, develop strong relationships, and influence stakeholders at all levels in a cross-functional environment
  • Ability to identify and address key barriers to growth in an environment with high levels of ambiguity and visibility from senior stakeholders

Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

The expected base pay range for this position is:
San Diego $196,000 - $265,000
Mountain View, CA $197,000- $266,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

Stay Connected

Keep up to date with the latest in career opportunities and company news at Intuit Inc. Personalize your subscription to receive job alerts, insider tips, and industry-leading insights that you can put to use today—all from the people who work here.

Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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