TITLE: Principal Billing Solutions II (Multiple Openings)
LOCATION: Charlotte, NC
JOB SUMMARY: As a senior subject matter expert, define and document solution designs including detailed technical requirements, cross-system integration points and data mapping, and traceability to business requirements for business initiatives in Operations Support Systems (OSS) and Business Support Systems (BSS). Lead interface mapping between billing platform, ordering applications, and homegrown IT applications including field-level specification and mapping across applications. Provide subject matter expertise on industry standard mobile/wireless billing and ordering tools, specifically Amdocs CES platform, including integration with MVNO platform, Syniverse roaming, Assurant, Rating/Usage and other industry standard tools required to operate an MVNO business. Lead technical performance optimization exercises necessary to support rapid growth in technology platforms with no latency and zero downtime system performance including query tuning and optimization, source code optimization, proper use of caching, and other technical solution recommendations. Train junior team members on mobile billing and ordering industry standard technologies and processes across the OSS/BSS stack. Conduct technical debugging including code review and log tracing to troubleshoot defective system behavior as part of new feature development process. Partner with testing organizations to review planned test coverage of upcoming features and recommend additional validation steps. Perform testing to reproduce production issues and write queries to determine full scope of impact, summarize issues and impact into executive level communication. Lead production triage including determining immediate mitigation action and longer-term technical root cause analysis and oversee people, process, and technology remediation steps. Implement multi-year business roadmaps into technology platforms and lead planning across development teams. Utilize industry expertise on best practices in customer experience and billing and ordering policies to inform decision making on possible policy changes and company-wide initiatives to pursue to drive customer growth and improve operating efficiency. Identify opportunities and lead initiatives to introduce new tooling to improve productivity across the team.
EDUCATION / REQUIREMENTS: Bachelor's degree in Information Technology, Computer Engineering, or a related field. 10 years of experience leveraging the Amdocs CES Billing Suite for billing solutions. 10 years of experience with MVNO integration of systems and management of data between MVNO provider and operator. 10 years of experience designing and documenting technical solutions for complex business problems. 10 years of experience writing, tuning, and coaching others to write complex software computing and database queries in multiple programming languages including a combination of SQL, Python, R, Java, or C/C#. 10 years of experience contributing across full software development lifecycle. 10 years of experience utilizing agile development methodology. 5 years of experience in software development including scoping and estimation of work across different technology platform environments and systems including both COTS (Commercial off-the-shelf) and Custom-Built applications. 3 years of experience as technical lead of at least one multi-year migration across billing platforms. Hybrid arrangement is available.
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