Principal Associate, Project Manager - Entertainment Experiences
The Premium Products & Experiences team has a strong focus on expansion of our premium customer value proposition and delivering engaging customer experiences and access events to our cardholders. Our team is fast-paced and growing.
We are looking for a Project Manager to join our Capital One Entertainment team. The Entertainment Product team manages the digital experience of Capital One Entertainment, a key benefit we provide our customers at the top of the market. As a Project Manager and Operations SME, you influence and collaborate with key stakeholders across the enterprise to develop and structure new processes, ensure we stay extremely well managed, and support our customer servicing team. You will also be responsible for carrying out processes that are critical to keeping our program well managed. These may range from ensuring customers are charged and refunded accurately, to putting structure around a complex project.
We are seeking fungible, organized, professionals with a desire to consistently deliver positive customer experiences. Success in this role will require the ability to adapt to change quickly, create efficiencies and to influence decisions with both internal and external stakeholders.
General Responsibilities:
- Lead and own oversight of process improvement work and collaborate with teammates on larger initiatives
- Identify, strategize, and implement process improvements
- Monitor the execution of processes
- Track and resolve process breakdowns
- Develop and maintain formal process documentation including procedures and process flow diagrams
- Act as a subject matter expert to effectively partner with project customers to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
The ideal candidate will:
- Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work
- Demonstrate outstanding communication and partnership skills, essential for interacting and communicating with key stakeholders at all levels to manage, inform, and influence outcomes
- Display strong consulting and collaboration skills
- Demonstrate organizational agility to adapt to changing demands
Basic Qualifications:
- Bachelor's Degree or Military experience
- At least 4 years of experience in Process or Project Management
Preferred Qualifications:
- 5+ years of experience in Process or Project Management
- 1+ years of Compliance or Risk Management experience
- 1+ years of Relationship Management experience
- 1+ years of Customer Servicing experience
- Proficient in G Suite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $120,800 - $137,900 for Principal Project ManagerNew York, NY: $131,800 - $150,500 for Principal Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
