As a Principal Associate focusing on Associate Onboarding and Learning & Development on the Chief of Staff (CoS) team, you will play a critical role in shaping the risk culture and knowledge base of our organization. You will work in a fast-paced and agile environment to design, implement, and optimize comprehensive onboarding experiences for new associates, as well as driving continuous learning initiatives that align with our core work in ERM.

In this role you will oversee and facilitate the onboarding experience for associates. You will partner directly with office leaders, HR Consultants, and other functional groups to conduct learning needs analysis and design solutions that meet the needs of our associates. You will also oversee the ongoing management of online learning resources for new hires and associates who conduct risk activities across all of Capital One.

This is a rare opportunity to bring a unique mix of workplace learning, project management, and client consultation into a role with meaningful impact on associate career development.

• Manage the associate onboarding process end-to-end, collaborating directly with Recruiting and other stakeholders.

• Execute key onboarding logistics, including sending welcome messages and assigning buddies to ensure a smooth transition for incoming talent.

• Facilitate and lead aspects of quarterly live training sessions to successfully integrate new hires into the organization's risk culture.

• Serve as the Subject Matter Expert in the onboarding process, providing dedicated support and guidance to both new hires and hiring managers.

• Oversee the maintenance and continued development of the ERM Fundamentals training program, a series of foundational training modules for associates who conduct risk activities across the enterprise.

• Champion associate development by developing, managing, and driving our office27s learning agenda to support ongoing associate education and engagement.

• Partner with business leaders and cross-functional teams to conduct learning needs analysis and design ongoing training solutions.

• Manage the ongoing process of learning strategy review, delivery, measurement, reporting, and revision for ERM curricula.

• Explore, compile, and synthesize best practices to inform the design and delivery of a high-value, high-touch learning experience.

• Drive identification, assessment and execution of ongoing process improvement opportunities in terms of learner experience, quality, and productivity.

• Measure the effectiveness of onboarding and learning programs; share results and partner with leadership to expand impact.

• Design, develop, and manage project plans in a complex dynamic environment, revising needs to meet changing requirements.

• Manage workload of multiple projects and meet deadlines with minimal direction and supervision.

• Has demonstrated excellent project management with the ability to quickly put structure in place to manage work in a dynamic complex environment.

• Has a strong track record of running highly collaborative project processes, bringing cross-functional stakeholders together to co-create learning or business solutions

• Is an excellent communicator, including in written communication and presentation development.

• Is adept at managing stakeholder engagements and building relationships across all levels of the organization.

• Has a solution-oriented mindset that fosters collaboration and alignment.

• Has excellent analytical and critical thinking abilities.

• Has a foundation in risk management and understands risk frameworks.

• Bachelor27s Degree or military experience

• At least 3 years of Project Management, Learning & Onboarding, or Event Management experience

• Master27s Degree in Adult Learning, Learning & Development, Instructional Design, Learning Design, Educational Technology, or a related field

• Highly organized and creative problem-solver

• Proficiency in Presentation Development

• 4+ years of Project Management, Learning & Onboarding, or Event Management experience

• 2+ years of experience in training needs assessment, experience design, or design thinking

• 2+ years of experience in the Banking Industry, Financial Services, or Risk Management

• 2+ years of experience delivering learning or onboarding programs

• Project Management Professional (PMP) certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate27s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.