PRIMARY DUTIES AND RESPONSIBILITIES:

• Serve as the Platform Architect overseeing the overall technical direction of the platform.

• Leads and provides high level architecture for complex and cross functional POCs, pilots, and projects.

• Reform the release and governance processes to reduce technical debt and manual effort needed for production releases.

• Serve as a mentor for the staff of developers leading them in best practices for development and architecture.

• Provide guidance to ITSM, ITOM, SECOPS, HRSD, SPM, EA, GRC, and custom applications among others to product owners, developers and implementation partners.

• Provide technical direction to the operations team on priorities to keep the platform in a healthy state.

• Run the weekly governance board to provide development teams guidance and technical direction to reduce / prevent undue technical debt.

• Establish development best practices articles building off of ServiceNow published best practices.

• Perform frequent instance reviews that helped drive the technical direction to reduce technical debt on the platform.

• Own the CI/CD and best practices tools for use within ServiceNow to streamline processes and increase efficiency (ie xType).

• Establish other standard architectural principles, patterns, and processes (ie AI patterns)

• Optimize strategy, capabilities, roadmaps, and application portfolios in close partnership with stakeholders.

• Analyzes current architectures to identify weaknesses and develop opportunities for improvements

• Provides strategic consultation to IT Leaders and other ITI architects

• Contributes to the IT strategy and ensures alignment with architectural strategy and business goals

• Coordinates with Application Architects on Delivery teams to ensure alignment with Enterprise Architecture patterns and practices

• May provide oversight of architects and their daily activities including setting objectives, measuring performance, and cultivating career growth

• Other duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, System Analysis or a related field or equivalent work experience.
• Typically has fifteen (15) or more years of IT and business/industry work experience including architecture design and deployment and systems lifecycle management
• Three (3) experience in leading multiple, large, cross-functional projects, and influencing senior level management and key stakeholders.  Requires exposure to multiple, diverse technologies and processing environments.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Proficient communication skills and experience in mentoring/leading teams
• Ability to translate complicated business requirements into multiple solution options and explain the pros/cons of various approaches
• Deep understanding of business strategy and ability to translate strategy into system and technology solutions.
• Ability to communicate effectively both orally and in writing; ability to communicate with customers, associates and management; solid teamwork and interpersonal skills
• Strong presentation skills: ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding
• Ability to establish solid relationships with vendors in support of initiatives; ability to negotiate and manage outside vendors against deliverables.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

The noise level in the work environment is generally quiet.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
• 25% or more time is spent looking directly at a computer.
• Associate is frequently required to stand, walk (or otherwise be mobile).
• Ability to deal with stressful situations as they arise.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit