7+ years of experience in Telecom, Contact Center, or Customer Experience (CX) sectors.
Proven success in migrating legacy systems to cloud-native architectures.
Expertise in API-first architecture, microservices, and distributed systems.
Hands-on experience with AWS, Azure, or GCP; cloud certification preferred.
Familiarity with modern frontend and UX frameworks.
Responsibilities
Lead efforts to modernize and migrate legacy systems to cloud solutions.
Implement API-first architecture and microservices patterns.
Collaborate with cross-functional teams to design cohesive user experiences.
Evaluate and integrate cloud solutions favoring efficiency and scalability.
Ensure the technical implementation aligns with business goals and customer needs.
Benefits
Join a high-performing tech team with a 99% project success rate.
Enjoy competitive pay, comprehensive health coverage, and relocation support.
Take advantage of a flexible remote work culture.
Access professional development programs like certifications and mentorship.
Contribute to impactful projects for leading global clients.
Be part of a multicultural team with strong communication and team-building spirit.
Engage in sustainable business initiatives that promote social responsibility.
Full Job Description
Job Description
Qualifications
Industry Expertise:7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
Deep Technical Mastery in:
API-first architecture principles
Microservices patterns
Event-driven and distributed systems
Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.
Nice to Have
TOGAF or equivalent architecture certification.
Hands-on experience with Enterprise Service Bus (ESB) platforms.
Deep familiarity with contact center technologies and customer engagement software.
Additional Information
We offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
