Job DescriptionWe are seeking a visionary
Principal Architect - Digital & CX Modernization to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems-you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences.
If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you.
Responsibilities- Drive Modernization: Define and execute application modernization strategies for legacy platforms and user experiences.
- Architect for the Future: Design and promote API-first, microservices-first, and event-driven architectures.
- Technical Leadership: Provide architectural direction and mentorship to Team Leads and engineering squads.
- Roadmap Ownership: Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
- Stakeholder Influence: Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
- Governance: Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
- Integration Focus: Support integration initiatives involving legacy ESBs and modern integration platforms.
Qualifications- Industry Expertise:7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
- Modernization Track Record: Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
- Deep Technical Mastery in:
- API-first architecture principles
- Microservices patterns
- Event-driven and distributed systems
- Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
- Frontend Awareness: Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.
Nice to Have- TOGAF or equivalent architecture certification.
- Hands-on experience with Enterprise Service Bus (ESB) platforms.
- Deep familiarity with contact center technologies and customer engagement software.
Additional InformationWe offer:- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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