EBSCO is standing up a forward-deployed AI delivery capability inside its Data & AI organization - a small pod structure that turns real business problems into production AI systems and hands them back to the teams that own them. We are hiring a Delivery Lead to lead it. 

This is a player-coach role for someone who can set technical direction for agentic AI systems, run a disciplined intake 14 build 14 hand-off delivery model, and build repeatable internal capabilities. You will lead a team of AI Engineers and partner with sponsors across Product, Security, Customer Service, and Operations to ship AI that measurably moves speed, quality, and cost. Just as important, you will leave behind reusable patterns, evaluations, and guardrails that let the rest of EBSCO move faster. You will join at the ground floor of a funded, executive-sponsored team with a live backlog waiting on day one! 

• Lead the Forward-Deployed Engineering pod: Own the outcomes, the delivery roadmap, and the growth and performance of the team

• Run the operating model:Score inbound demand on value / feasibility / data-risk, time-box engagements, and enforce a clean hand-off so the receiving team can own,operate, and extend what you build

• Set technical direction for production agentic systems: Orchestration and long-running workflows, RAG / enterprise search, human-in-the-loop, governed tool and data access (e.g., MCP), and bring-your-own-model patterns

• Stand up the delivery foundations:An evaluation harness, responsible-AI guardrails, LLM observability, and a reusable pattern catalog that compounds across engagements

• Own cost-to-serve:Model selection, small-language-model migration, prompt caching, and token economics

• Partner with named business sponsorsto convert their use cases into shipped, adopted systems

• Work alongside strategic delivery vendorsas accelerants while protecting EBSCO IP ownership

• Instrument and report impacton a Speed / Quality / Cost / Learning scorecardand communicate back to SLT

• Scale the capability:Mature the pod and seed the embedded champion (spoke) network so applied-AI delivery scales without the central team becoming the bottleneck

Your Team

You will lead the Forward-Deployed Engineering (FDE) team,the delivery engine of EBSCOs AI operating model, within the Data & AI Organization(DAIO), reporting to the VP, Head of AI.You willworkthe enterprises highest-value applied-AI and automation use cases, backed by a standing backlog, direct executive sponsorship, and a clear mandate to define how AI delivery gets done at EBSCO. This is a build-it role, with the autonomy that comes with it.

• 10+ years in software, product, or AI delivery, including 3+ years leading teams that shippedAI-poweredproduction software

• Demonstrated ownership of production AI/ML or generative-AI systems end-to-end from solution design through production rollout and adoption notjustprototypes or strategy decks

• Hands-on fluency with modern agentic AIsuch as LLMorchestration, RAG / vector search, human-in-the-loop design, prompt engineering, and agent evaluation

• Proventrack recordpartnering with delivery and implementation teams to take enterprise use cases into production and hand them off cleanly

• Strong grounding in responsible AI, evaluation frameworks, and guardrails. Abilityto define done for a production agent

• Cloud-native (AWSpreferred); comfortable setting architecture direction and earning the trust of engineers

• Player-coachmindset:Lead, manage, and represent the team to executives;Hands-on enough to be credible with a small, elite team

• Excellent cross-functional communication. Technical and business fluencytranslating between executive sponsors, business stakeholders, and engineers

What Sets You Apart

• Experience commercializing or productizing AI at scale:Hyperscalermarketplace launches, ARR ownership, or platform productization

• Cost-optimization depth:Small language models, fine-tuning, prompt caching, token-economics modeling

• Background in information services, publishing, or othercontent-richenterprises

• Experience standing up a new team or capability fromground-up

• Relevant certifications (cloud ML/AI engineering,SAFe, PMP)