Job PurposeLead and support Outdoor Lighting & Attachments initiatives by partnering with internal and external stakeholders to improve program performance, customer experience, and operational efficiency. Through effective communication, collaboration, and problem-solving, you'll drive enhancements to processes, systems, and policies while ensuring stakeholder needs are met and exceeded wherever possible.
Key Accountabilities- Coordinate Outdoor Lighting and Attachments related activities with Jurisdictions, Operations, Customer Service, Regulatory, Pricing, Distribution Design, Engineering Standards and IS.
- Continuously assess daily tasks with the understanding that system and process issues may arise that require immediate attention and resolution.
- Manage Outdoor Lighting and Attachments performance management reporting.
- Identify, design and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of Outdoor Lighting and Attachments initiatives.
- Effectively communicate program, policy and processes while providing daily support to internal and external stakeholder groups. This communication should be two-way to allow for the constant improvement of all Outdoor Lighting and Attachments initiatives.
- Participate and/or represent Outdoor Lighting and Attachments initiatives.on project teams working on various corporate initiatives to improve efficiency and customer service.
QualificationsRequired:
- A bachelor's degree in Business, Marketing, Engineering, or a related field.
- At least 15 years of experience in program, account, project, or operational management.
- Strong communication, stakeholder management, and negotiation skills.
- Proven analytical and problem-solving abilities.
- Experience managing competing priorities and driving results in a complex environment.
- Advanced proficiency in Microsoft Excel, Word, PowerPoint, databases, and reporting tools.
- A collaborative mindset with the ability to influence across functions.
Preferred:
- Knowledge of CSS, STORMS, GIS, and Smartsheet.
- Experience resolving complex customer issues.
More InformationWhy National Grid?- Take ownership of a critical program that connects customers, communities, and infrastructure across Massachusetts.
- Build relationships with a diverse range of stakeholders, from municipalities and customers to operational and technical teams.
- Lead meaningful improvements that streamline processes, strengthen performance, and enhance customer outcomes.
- Influence how Outdoor Lighting & Attachments services are delivered across the business.
- Enjoy a highly visible role with opportunities to lead projects, solve complex challenges, and drive lasting impact.
- Be part of a collaborative organization focused on continuous improvement, innovation, and serving our communities safely and reliably.
Salary$151,000 - $177,000 a yearNational Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
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