Compensation$90,000 - $100,000 per year + potential bonus opportunities
Location: Hybrid, Omaha, NE or Remote
The job: Buildertrend is seeking a Principal Account Manager to drive customer satisfaction, retention and long-term success for our most valued clients. As a trusted advisor and strategic consultant, you'll own a portfolio of 150-250 key accounts, building deep relationships and aligning each customer's business goals with Buildertrend's platform and services to deliver measurable outcomes. This role works closely with Onboarding, Sales, Product, Legal and Enablement to strengthen engagement, identify risks and opportunities through data-driven insights, and help customers get the most value from Buildertrend.
What you will do: - Serve as the primary point of contact and trusted advisor for a portfolio of 150-250 key accounts, owning each relationship to support satisfaction, retention and long-term success.
- Support each customer's first 90 days by joining the Onboarding Manager-led kickoff call and conducting 30, 60, and 90-day checkpoints to keep progress on track.
- After onboarding, lead 1:1 training sessions to drive product adoption and conduct Quarterly Business Reviews throughout the customer's first year, while connecting clients with webinars, digital resources and support when appropriate.
- Understand each client's business goals, develop strategic account plans and maintain deep knowledge of Buildertrend's platform to recommend relevant features, best practices and solutions.
- Use insights from Salesforce and Gainsight to monitor performance, anticipate needs, identify risks and uncover upsell and cross-sell opportunities.
- Proactively resolve issues that could impact renewals while driving strong logo retention and renewal close percentages.
- Partner with Onboarding, Sales, Product, Legal and Enablement, and travel domestically at least once per month to create a seamless, value-driven customer experience.
- Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work
Who you are and what you need: - 5+ years of account management experience with a proven track record managing, retaining and growing a high-value client base; relevant prior experience counts regardless of where it was earned.
- Deep understanding of the construction industry and its unique challenges is strongly preferred.
- Exceptional interpersonal and communication skills, with the ability to build strong relationships and influence at all organizational levels.
- Strong strategic thinking, problem-solving and negotiation skills, paired with a proactive approach to delivering creative solutions.
- Proficiency in Salesforce, Gainsight, Microsoft Suite and other Customer Success tools, with a track record of accurately managing customer interactions and engagement plans.
- Experience using AI tools in day-to-day account management and the ability to explain how you've used AI to strengthen and grow your book of business.
- Strong organization and adaptability, with the ability to manage a large book of accounts and multiple priorities; work in-office 4 days per week if located in the Omaha area; and travel domestically at least once per month.
We are giving you: - Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
- A 401(k) plan with Buildertrend matching contributions to help you plan for the future
- Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
- Parental leave and paid sabbaticals to support you during life's big moments
- Volunteer time off - because giving back matters
- Wellness program and onsite fitness center to keep you feeling your best
- Opportunities for hybrid or remote work to give you the flexibility you need
- Technology reimbursement to help cover costs for the tech you need to do your job from home
- Free daily lunches when you're at our HQ office, plus monthly events to connect with your team
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