ServiceNow

Pricing Manager

ServiceNow • $126K — $221K *
Santa Clara, CA 95051In-Person
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience integrating AI into work processes and problem-solving.
  • 3+ years in the enterprise tech sector, particularly in pricing and packaging for software.
  • Strong knowledge of pricing frameworks and monetization strategies.
  • Proficient in competitive pricing research and data analysis using BI tools.
  • Independent critical thinker capable of delivering results with minimal supervision.
  • Effective communicator skilled in securing buy-in from executives.
  • Bachelor’s or Master’s degree in business, statistics, economics, or related field.

Responsibilities

  • Develop and implement monetization strategies for ServiceNow's product portfolio.
  • Translate pricing strategies into actionable plans with cross-functional teams.
  • Define and measure pricing KPIs to influence packaging and pricing performance.
  • Identify new business opportunities for incremental growth in pricing models.
  • Facilitate alignment on Pricing and Packaging changes, ensuring they meet company standards.
  • Support market research and analysis to identify growth opportunities and inform business units.

Benefits

  • Flexible spending accounts for health plans.
  • 401(k) plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away plan and family leave programs.
  • Opportunities for remote or flexible work arrangements.
Full Job Description
As a Monetization Strategy Manager, you will help develop and execute strategic Pricing and Packaging recommendations to drive growth for ServiceNow's Customer and Industry Workflow Business Units. Responsibilities include: What you get to do in this role: • Work with pricing and product leaders to develop and implement effective monetization strategies for ServiceNow's product portfolio • Translate pricing strategy into executable plans, partnering cross-functionally with GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap • Define, track, and measure pricing KPIs (both quantitative and qualitative) to drive actionable decision insights on product packaging and pricing performance • Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models and go to market approaches • Support Business Unit in getting alignment on Pricing and Packaging changes and passing Pricing Committee approval reviews • Assist in diverse activities to support monetization such as market sizing exercises, market/competitor research, enablement, and root cause analyses to support and identify opportunities for product growth and inform field and BU views Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 3+ years of experience in enterprise technology industry with a proven track record collaborating across pricing, product, sales, finance, marketing, and operations with specific experience in packaging and pricing for software businesses • Strong knowledge of pricing frameworks with experience developing monetization strategies • Proficient in competitive price research and synthesizing large data sets with Excel and other BI tools • Skilled at applying independent and critical thinking to achieve impactful results with moderate to little supervision • An effective communicator and highly effective in securing buy-in on monetization strategies from executives and leaders across the business • Bachelor or Master degree in business, statistics, economics, or other quantitative disciplines (MBA is a plus) For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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