Basic Job Assignment:

Under policy direction from the Board of Directors, provides executive leadership for the Neighborhood House Association and its affiliated programs. Directs strategic planning, fiscal stewardship, operational performance, and organizational effectiveness; recommends and implements strategic plans, annual operating plans, and budgets; ensures achievement of short- and long-term goals; maintains compliance with applicable laws and regulations; and advances services that meet the needs of stakeholders, constituents, and client agencies.

Employment Requirements:

Strategic Leadership Agency-wide: Develop and execute a multi-year strategic plan aligned with the organization's mission and long-term goals. Set organizational priorities in partnership with the board and ensure measurable outcomes for programs and initiatives.

Plans, organizes, controls, integrates and evaluates the work of all NHA departments and programs to ensure that operations and services comply with the policies and strategic direction set by the Board of Directors, with funding source commitments and with all applicable laws and regulations; with the executive management team, formulates and recommends adoption of NHA strategic and long-term service and facilities plan and short-range and annual operating plans; directs, implements, monitors and evaluates the accomplishments of short- and long-term plans, goals and objectives to achieve the Association's mission, strategic plan, the Board of Directors' priorities, and compliance with applicable laws and regulations; directs the development of operating and funding source budgets for approval and adoption; directs and monitors implementation of adopted budgets.

Directs the assessment of program needs and service requirements, legislative, regulatory and funding opportunities and constraints, political and intergenerational issues, trends and innovations in the human resources field and related matters; ensures that Association-wide objectives and priorities are focused on meeting those needs effectively, efficiently and with high-quality service; directs development and implementation of initiatives for service improvement and enhanced operational efficiency and effectiveness.

Program Development: Oversee the design, implementation, and evaluation of programs that fulfill the organization's mission, ensuring they are impactful, scalable, and aligned with community needs.

Direct assessment, development and implementation of long-range plans for the development and delivery of a wide variety of human services, including innovative programs and services designed to serve NHA's targeted client base; direct and monitor the development, implementation and evaluation of financial and budgetary strategies, plans, policies, systems and procedures to achieve short- and long-term Association-wide goals; direct and oversee development and implementation of programs and services to meet the needs of stakeholders, constituents, clients and funding agencies.

Fundraising and Revenue Generation: Lead comprehensive fundraising strategies, including donor cultivation, grant writing, corporate partnerships, and special events. Ensure financial sustainability and diversify revenue streams.

Financial Stewardship and Operational Management: Manage the annual budget, monitor financial performance, ensure compliance with regulations, and maintain fiscal responsibility. Provides executive oversight of the Association's approximately $125 million annual operating budget and ensures long-term financial sustainability through effective budgeting, forecasting, cash-flow management, reserve planning, investment oversight, internal controls, audit compliance, and responsible allocation of organizational resources. Oversees day-to-day operations and resource allocation to optimize organizational efficiency.

Team Leadership and Development: Recruits, mentors, and retains a high-performing senior management team. Fosters a culture of accountability, collaboration, and professional growth across staff and volunteers. Oversees the ongoing operations of all programs and divisions in the organization. Manages and directs the company toward its primary goals and objectives. Promotes communication and cooperation among divisions to create a spirit of unity in the organization.

Plans and evaluates executive staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; provides compensation and other rewards to recognize performance; takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Association personnel policies.

Provides leadership and works with the executive team to develop and retain highly competent, customer-service-oriented staff through selection, compensation, training and day-to-day management practices which support the Association's mission, strategies and objectives; provides executive leadership and plays a key role in community outreach and community building activities.

Board and Stakeholder Engagement: Serves as the primary liaison to the board of directors, providing guidance on strategy, policy, and organizational performance. Presents regular reports on the status of the organization's operations to the board of directors and to company staff. Build and maintain relationships with donors, community leaders, and partner organizations.

Interprets Board of Directors' instructions and requests; interprets Board and funding source regulations, policies, procedures, and applicable local, state, and federal law to ensure Association compliance.

Directs, evaluates and approves analyses and recommendations regarding policy issues and long-range plans to address Association service and operational needs and changing regulatory, legislative and funding source requirements; directs and approves development of Board of Directors' agenda dockets; directs the development and approves board reports and supporting materials to be presented to the Board for action; presents staff recommendations in Board meetings.

Participates in regional, state, and national human services industry meetings and conferences to represent the Association and stay abreast of trends, technology and innovative programs and initiatives related to Association operations. Participates in professional and community organizations on behalf of the Association and as part of the Association's community and public affairs programs and activities.

Community and Public Relations: Function as the organization's spokesperson, representing its mission and values to the public, media, and key stakeholders. Promote partnerships and enhance the organization's visibility and reputation.

Direct and oversee development and implementation of public affairs and community outreach programs and activities; direct and oversee analysis of proposed legislation and regulation; directs and participates in industry and interagency activities to influence legislative and regulatory change consistent with the Association's interests and needs; serve as the Association's chief representative in dealings with elected and appointed officials, representatives of governmental agencies and funding sources, elected officials, civic and community groups, business leaders, public interest groups, industry and professional organizations, the media and the public.

Innovation, Management Systems and Technology: Leads enterprise technology and digital transformation strategy, including cybersecurity, data governance, systems modernization, responsible use of artificial intelligence (AI), and technology to improve operational efficiency.

Direct and oversee the development, implementation, and ongoing maintenance of comprehensive human resource management programs, policies, and systems. Provides executive leadership to strengthen organizational effectiveness by improving management systems, business processes, and measurement practices to support efficient, consistent, and accountable operations. Advances in technology planning and implementation to enhance service delivery, data-informed decision-making, and overall Association performance.

Tentative Improvements

Experience in infrastructure-related operations and has demonstrated success in supporting organizational projects, maintenance initiatives, and operational continuity efforts. These include long-range infrastructure planning, advanced project prioritization, and developing comprehensive infrastructure improvement strategies aligned with organizational growth objectives.

DESIRED MINIMUM QUALIFICATIONS:

Knowledge of:

• Theory, principles, practices and techniques of organization design and development, public administration, financial management and long-range planning as they apply to a large, complex human services agency.
• Association functions and associated operational, program management, financial and public policy issues.
• Federal, state, and local law and regulation governing nonprofit human services programs and services.
• Principles and practice of budgeting, purchasing, and maintenance of public records.
• Organization and functions of a public board.
• Social, political, economic and community issues influencing program development and implementation.
• Research methods and analysis techniques.
• Principles and practices of sound business communications.
• Principles and practices of effective management and supervision.
• NHA administrative regulations and personnel policies.

Ability to:

• Plan, organize, integrate, and direct the operations of a large, complex non-profit human services agency.

• Provide leadership, guidance, and motivation, develop and enforce appropriate accountabilities and nurture the professional development and industry stature of a diverse professional workforce.

• Understand, interpret, explain, and apply Association policy and procedures.

• Present proposals and recommendations clearly, logically, and persuasively in public meetings and before elected bodies.
• Represent the Association effectively in negotiations.

• Analyze and make sound recommendations on complex legislative, interagency, program management, funding source and Association management and administrative issues.
• Develop and implement appropriate procedures and controls.
• Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials.
• Exercise sound, expert independent judgment, and seasoned political acumen within policy guidelines.
• Establish and maintain effective working relationships with Board members, all levels of management, other elected and appointed officials, other agency and funding source officials, civic and community groups, business leaders, public interest groups, consultants, contractors, vendors, employees, media representatives, and the public.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential issues and situations.
• Direct enterprise risk management functions, including insurance program design and administration, claims oversight, workers' compensation, liability exposure mitigation, emergency operations, business continuity, and disaster preparedness and response for a multi-site organization serving children and families.
• Demonstrate self-awareness and interpersonal acuity, with proven ability to navigate complex group dynamics in childcare and family social welfare settings, including sensitivity to the psychodynamic and emotional dimensions of work with vulnerable children, families, and staff.
• Demonstrates the ability to think both creatively and strategically about expanding unrestricted revenue, developing innovative programs, and funding opportunities that increase organizational flexibility. Possesses a strong understanding of the financial implications of NHA's funding model and applies a long-term perspective to identifying, cultivating, and diversifying revenue streams.
• Effectively positions the organization for sustainable growth by pursuing forward-thinking strategies, strengthening financial resilience, and creating new opportunities that support NHA's mission and future success.

Training and Experi