Job DescriptionPosition SummaryThe Presentations Supervisor is a hands-on, working supervisor responsible for leading day-to-day people, workflow, quality, and client service across presentation and creative services. In addition to supervising the team, the supervisor actively performs presentation production and creative work as business needs require, including complex or high-priority assignments. The role coordinates work across onsite and offshore teams, enabling effective intake, allocation, handoffs, quality control, and on-time delivery. The supervisor supports operational excellence, client satisfaction, and team member growth and development.
Key Responsibilities- Supervise day-to-day work assignments across presentation and creative services, including presentation design, creative or marketing design, pitch books, projects, and ad hoc requests.
- Operate as a working supervisor by providing hands-on presentation production, formatting, design, proofreading, quality assurance, and troubleshooting support as workload and service priorities require.
- Coordinate workflow across onsite and offshore teams, including intake, prioritization, resource allocation, turnaround expectations, inter-shift handoffs, status communication, and escalation management.
- Ensure offshore partners receive complete instructions, source materials, templates, brand standards, deadlines, and client-specific requirements needed to execute work accurately.
- Monitor work transferred between teams and shifts, validate ownership and status, and ensure seamless follow-through through final delivery.
- Perform and oversee quality assurance to confirm accuracy, consistency, brand compliance, and adherence to client and company standards before delivery.
- Ensure quality service delivery through standard operating procedures, alignment with the account plan, and achievement of agreed-upon service metrics and goals.
- Respond to client inquiries promptly and professionally; keep the client and manager informed of significant or potential issues and recommend solutions that reduce recurrence.
- Manage the employee lifecycle, including interviewing, onboarding, training, development, succession planning, and offboarding.
- Ensure compliance with company and client policies, service level agreements, confidentiality requirements, and expected quality standards; use corrective action when necessary.
- Enable team performance by setting goals and priorities and providing regular feedback through individual and group communication.
- Monitor staffing and workflow volumes and use workflow management systems to align resources by shift, location, or service line based on demand.
- Complete required administrative and operational reporting accurately and on time.
- Support the manager with P&L-related activities and understand the impact of overtime, time off, offshore utilization, and staffing decisions on service costs.
- Support materials for Client Service Reviews and Quarterly Business Reviews, as needed.
- Maintain a strong understanding of the client's business and the impact of presentation services.
- Foster cross-training, collaboration, and consistent working practices across onsite and offshore teams.
- Train and coach junior team members and contribute to continuous improvement of tools, templates, workflows, and operating procedures.
Qualifications- Bachelor's degree or equivalent experience required.
- 2+ years of supervisory experience, preferably in a legal, banking, financial services, or other large corporate environment.
- 3+ years of experience in presentation design or creative production, including pitch books, marketing materials, creative deliverables, or related banking services.
- Advanced knowledge of Microsoft Office and Adobe Creative Suite, with the ability to create, format, and edit presentations, graphics, charts, and graphs.
- Demonstrated ability to provide hands-on production support while managing people, workflow, quality, and client priorities.
- Experience coordinating work across multiple locations, shifts, or offshore delivery teams preferred.
- Strong grammar, editing, composition, and proofreading skills.
- Experience with workflow management systems and manager self-service or centralized HR systems preferred.
- Basic financial understanding of how day-to-day staffing and operating decisions affect P&L.
- Ability to balance competing requests in a fast-paced, deadline-driven environment and make independent decisions aligned with business needs and policy.
- Excellent client service, stakeholder management, and written and verbal communication skills.
- Ability to work effectively with multifunctional and globally distributed teams and diverse backgrounds.
- Detail-oriented, organized, self-motivated, and able to handle sensitive and confidential information.
Additional InformationRRD's current salary range for this role is $69,000 to $106,300 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
Shift: Monday to Friday - 8:00am to 5:00pm
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