About the Role

We're looking for a Premium Onboarding Partner (POP) to own the implementation and launch experience for our highest-value DoorDash for Business and Catering customers. From Sales handoff through successful launch, you will serve as the customer's launch quarterback - translating their business needs into the right product configuration, technical setup, and onboarding strategy.

You'll serve as a consultant to customers on how to best configure the DoorDash for Business platform, support technical integrations such as SSO and SCIM, help establish user-management solutions such as SFTP, and train administrators to confidently manage their programs through the Admin Portal. You'll also develop launch strategies that drive employee awareness, enrollment, engagement, and adoption.

This role sits at the intersection of customer strategy, technical implementation, and operational execution. You'll partner closely with customers, Account Executives, and internal technical and operational teams to solve problems, remove launch blockers, and ensure customers are set up for long-term success from day one.

Reporting to the Manager of Client Success, you'll be a critical operator on the Customer Success & Operations team, owning the customer launch experience and ensuring customers are set up for long-term success with DoorDash
You're excited about this opportunity because you will...

• Own a portfolio of new customer implementations from Sales handoff through successful launch, driving milestones, SLAs, and an exceptional onboarding experience
• Translate customer goals and use cases into the right product configuration and launch plan, consulting on program design and setup
• Guide technical implementation, including integrations such as SSO and SCIM and user-management solutions such as SFTP
• Prepare customers for launch by training administrators on the Admin Portal and developing communication strategies that drive employee enrollment, engagement, and adoption
• Partner with Account Executives and cross-functional teams to proactively identify risks, resolve blockers, and keep launches on track
• Use AI, automation, customer insights, and product expertise to solve problems, improve the onboarding experience, and continuously scale and optimize our implementation playbooks

We're excited about you because...

• You have 2+ years of experience in customer onboarding, implementation, customer success, technical support or a related customer-facing role
• You have experience owning customer projects or implementations end-to-end and can manage multiple launches, priorities, dependencies, and deadlines simultaneously
• You are technically curious and comfortable learning complex products, guiding customers through configuration and integrations, and translating business needs into actionable solutions
• You are a strong communicator and relationship builder who can confidently lead customer meetings, trainings, and technical or operational discussions while driving accountability
• You are a proactive, analytical problem solver who identifies risks early, uses data to inform decisions, and thrives in a fast-moving, evolving environment
• You are fluent in using AI and modern productivity tools to work more efficiently, improve problem-solving, and raise the quality and scale of your work

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$78,200-$115,000 USD