Qualifications

• 5-7 years of experience in operational management or practice success roles, preferably in healthcare or mental health sectors.
• Deep understanding of clinical operations, financial management, and compliance standards for healthcare practices.
• Strong analytical skills with capacity to create customized solutions based on quantifiable data.
• Excellent project management skills with a focus on improving systems and processes.
• Proven ability to thrive in unstructured environments, demonstrating resilience and initiative.

Responsibilities

• Manage and accelerate provider launch processes to ensure timely implementation.
• Create and present quarterly business reviews for practices to maximize value from Finni.
• Understand and support provider goals for scaling their practices effectively.
• Lead communication efforts with providers via various platforms for optimal customer support.
• Become a subject matter expert on Finni products to address provider inquiries effectively.
• Oversee customer experience operations, including training and resource management.
• Collaborate with leadership to enhance internal processes and create impactful tools for providers.
• Establish service level agreements (SLAs) and key performance indicators (KPIs) for success metrics.

Benefits

• 401(k) retirement plan.
• Comprehensive health insurance coverage.
• Dental and vision insurance options.
• Flexible work schedule to promote work-life balance.
• Generous paid time off policy.
• Recognition of paid holidays throughout the year.