Practice/Program Manager II

Cook Children's Health Care System

$75K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of managerial experience in an outpatient medical, multi-provider, ambulatory, or behavioral health clinic, or equivalent experience in billing services and management.
  • Bachelor's degree in management, business, healthcare administration, or a related field; Master's degree preferred.
  • Up-to-date knowledge of general office procedures and business accounting.
  • Experience with Epic software is preferred, highlighting familiarity with electronic health records.
  • Strong people management skills are preferred, indicating a focus on team leadership.

Responsibilities

  • Facilitate teamwork and promote an environment focused on high patient care standards.
  • Implement processes to ensure customer satisfaction within the clinic.
  • Manage clerical and clinical staff, overseeing employee development and engagement.
  • Demonstrate sound judgment and decision-making abilities in clinical operations.
  • Monitor and manage the financial performance of the department, ensuring fiscal responsibility.

Benefits

  • Standard Monday to Friday work schedule from 8:00am to 5:00pm.
  • Opportunity to work in a vibrant medical office setting focused on outpatient care.
  • Advancement and professional development opportunities within a reputable clinic.
Full Job Description
Location:

Prosper Medical Office Building

Department:

Admin Specialty Clinic

Shift:
First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

The Practice Manager II facilitates teamwork and department pride by advocating for an environment that promotes high patient care standards and implements processes to ensure customer satisfaction. The Practice Manager II has the authority, accountability, and responsibility for the management of clerical and clinical staff. Areas of responsibility will include personnel management, staff development and positive customer relations. Demonstrates sound judgment and appropriate decision-making abilities. Thoroughly understands and monitors financial performance of the unit/department.

Education & Experience:
  • 3 years managerial experience in an outpatient medical, multi-provider, ambulatory or behavioral health clinic; OR 1 year experience in a medical or behavioral health billing service AND at least 3 years managerial experience AND a working, up-to-date knowledge of general office procedures and general business accounting OR Bachelor's degree in management, business or healthcare administration AND 3 years of supervisory experience OR Master's Degree in Mental Health, Counseling, or related degree AND 3 years managerial experience AND a working, up-to-date knowledge of general office procedures and general business accounting OR Master's Degree in Healthcare Administration.
  • Epic experience preferred.
  • People management skills preferred.


Certification/Licensure:
  • Maintain BLS as defined in area of practice.


Hours:
  • Monday to Friday: 8:00am to 5:00pm


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