Waldman Orthodontics is looking for a
Practice Manager to join our well-established practice in Beverly Hills, CA. The ideal candidate will have strong leadership experience and a background in healthcare, retail, sales, or a similar service-focused environment.
In this dynamic role, you will lead and inspire a dedicated team while overseeing the people, culture, financial, and operational needs of a fast-paced orthodontic practice. Reporting to the doctor(s), with a dotted line to the Regional Manager, you will be accountable for driving practice performance, leading a high-performing team, and enhancing the overall patient experience.
What You Will Be Doing - Key Responsibilities- Lead, inspire, and support a high-performing orthodontic team while fostering a positive, inclusive, collaborative, and respectful work environment.
- Manage team performance by providing direction, coaching, feedback, and ongoing support, while identifying opportunities for continuous improvement.
- Attract, onboard, train, develop, and retain team members in partnership with Talent Acquisition and People & Culture.
- Support payroll processing, timesheets, vacation requests, attendance, and employee benefits administration.
- Conduct annual performance reviews and provide ongoing feedback and development opportunities.
- Maintain open and effective communication with the doctors, team, Regional Manager, and internal support teams.
- Lead morning and afternoon huddles, team meetings, and other communication initiatives to promote teamwork and engagement.
- Ensure compliance with HIPAA, OSHA, and other applicable regulatory requirements, internal policies, health standards, and safety procedures.
- Manage the practice budget, operational costs, financial targets, accounts payable and receivable, insurance payments, refunds, and end-of-month reconciliation.
- Collaborate with the Finance team on monthly financial statements and the annual budgeting process.
- Support bookkeeping, invoice submissions, timesheets, and other administrative processes.
- Oversee all aspects of practice operations, including scheduling, patient correspondence, office systems, third-party platforms, policies, protocols, maintenance, and day-to-day operational needs.
- Ensure exceptional patient care and promptly address and resolve patient concerns.
- Maintain accurate patient records and ensure high standards of customer service.
- Manage IT infrastructure, including software, hardware, and system upgrades, as required.
- Monitor team performance, efficiency, and progress against practice goals.
- Partner with the doctors, Regional Manager, Finance, Marketing, and other support teams to identify opportunities for practice growth and operational excellence.
- Develop and execute strategies to support new patient growth, patient retention, referral relationships, and overall practice performance.
- Lead local marketing, community outreach, external events, and other initiatives that support practice growth and new patient acquisition.
- Maintain active engagement with the Regional Manager and serve as a key connection between Corus and the practice team by sharing relevant updates and supporting organizational initiatives.
- Provide back-up support to the Treatment Coordinator as required, including facilitating patient consultations during new patient exams and educating patients about the benefits of orthodontic treatment.
About You- Bachelor's degree or college diploma in business, retail, office administration, healthcare administration, or a related field is preferred.
- 5+ years of experience in healthcare, retail, sales, or a similar service-focused environment, including team leadership experience.
- Previous experience managing and developing a team.
- Experience in a dental or healthcare environment is an asset.
- Experience with bookkeeping, budgeting, financial reporting, or P&L management is preferred.
- Passionate about coaching, mentoring, and developing others.
- Strong aptitude for change management and continuous improvement.
- Strong organizational, communication, and problem-solving skills.
- Proficiency in Microsoft Office; experience with dental software is an asset.
Ready to be part of a team that values excellence, integrity, and community? Apply today and take the next step in a rewarding career with Waldman Orthodontics! We thank all applicants, although only those selected for an interview will be contacted.
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