Job Description
006472
Job Function Summary:
Involves the administrative services and operations for health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Management levels may include oversight of clinical patient care. (Note, when primary focus is patient care, see Ambulatory Patient Care Services job function.)
Generic Scope
Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls. Manages systems and procedures to protect departmental assets.
Custom Scope
Manages the operations of healthcare clinic(s) or center (s) to include fiscal, human resources, and practice management operations.
Responsibilities
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
10%
YesImplements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements.
20%
YesManages the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Implements quality improvement systems. Ensures compliance with internal policies and external regulations.
5%
YesResearches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs.
10%
YesResponsible for employee recruitment, performance evaluation, progressive discipline, and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.
5%
YesResearch, develop, and recommend internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s).
20%
YesPromotes a workplace culture with a focus on meeting or exceeding patient service standards. Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations.
10%
YesImplements processes and metrics to assure viability of existing programs, practice patient staffing patterns, and optimize productivity. Recommends operational performance improvements that impact marketability and service.
10%
YesResolves escalated issues and serves as a resource in areas under supervision. Participates in developing quality improvement programs and ensures effective implementation and monitoring. Evaluates and ensures resolution to incident reports across a broad range of issues, such as privacy, safety, or customer service.
5%
YesAssures internal policies and external regulations are followed in regards to billing and coding practices and cash handling.
5%
YesFunctions as a resource and role model for staff in handling patient issues and concerns. Coaches and empowers staff to respond to patient issues according to established customer service guidelines and standards. Evaluates patterns in regards to customer service and develops, proposes and implements policies and procedures for improvement.
0
0
0
0
0
100%
(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)
Qualifications
Knowledge, Skills and AbilitiesReq / Pref3-5 years overall experience in related field.ReqClinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.ReqProven ability to organize, manage multiple priorities, and delegate work functions efficiently.ReqDemonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.ReqStrong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.ReqKnowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.ReqDemonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.ReqStrong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.ReqStrong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.ReqExcellent analytical and probblem-solving skillsReqProject Management and/or application system implementation experience.PrefPrevious experience in medical office registration, scheduling and billingPrefKnowlegde/experience with EPIC software utilizationPref
Education
Req / Pref
Bachelor's degree in related area and / or equivalent combination of experience / training.Pref
Join us to find a rewarding career contributing to improving healthcare worldwide.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
