Practice Manager

The University of Chicago Medicine • $90K — $120K *
Chicago, IL 60629In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in healthcare and customer service; 2+ years supervisory in a multispecialty ambulatory practice preferred.
  • Bachelor's degree from an accredited institution.
  • Outstanding interpersonal skills for managing complex organizational units.
  • Experience collaborating with multiple physician leaders in an academic medical center with 12+ providers preferred.
  • Exceptional talent in team selection and mentoring.
  • Ability to drive performance improvement using data; knowledge of hospital information systems preferred.
  • Strong written and verbal communication skills.
  • Desirable experience with LEAN or other process improvement frameworks.

Responsibilities

  • Oversee day-to-day operations of practice including staff scheduling and daily assignments.
  • Monitor time and attendance, addressing overtime and facility-related issues.
  • Ensure compliance with regulatory agencies such as JCAHO and IDPH.
  • Collaborate with staff to optimize patient throughput and monitor performance metrics.
  • Address patients and family needs and facilitate service recovery.
  • Oversee follow-up processes for patient care.
  • Work closely with scheduling groups to improve operational efficiency.
  • Manage the operating budget for both labor and non-labor expenses.

Benefits

  • Full-time employment with standard 8-hour shifts.
  • Opportunity to work in a world-class academic healthcare environment.
  • Onsite role at the Duchossois Center for Advanced Medicine.
  • Involvement in continuous process improvement initiatives.
  • Networking opportunities within a prestigious institution.
Full Job Description
Job Description

Join a world-class academic healthcare system, UChicago Medicine, as a Practice Manager in the Medical Oncology Department.

As a Practice Manager, you will be primarily responsible for direct onsite management of the daily operations of the ambulatory physician practice(s) located at the Duchossois Center for Advanced Medicine (DCAM). The Manager partners with key leaders across UCM and BSD departments in decision making and ensures a bidirectional flow of information The Manager promotes excellence in all areas of ambulatory operations and serves as the champion for continued process improvement work. The Manager will focus on the patient and family experience, quality and safety, coordination of care across the continuum, use of technological tools and solutions including EPIC, metrics reporting, customer service, and oversees the budget, billing and related revenue cycle services.

Essential Job Functions
  • Day to day management of practice operations. Including: Establishes staff schedule and daily assignments.
  • Responsible for time and attendance and monitoring overtime. Oversight of practice specific issues with IS, facilities, EVS, supplies, etc.
  • Ensures practice compliance with regulatory agencies (i.e. JCAHO, IDPH, CAP/CLIA).
  • Collaborates with providers and staff to ensure efficient patient throughput. Actively monitors performance metrics and daily reports to make real time adjustments.
  • Ensures patients and family's needs are met.
  • Participates in service recovery at the point of issue.
  • Ensures necessary follow-up
  • Collaborates closely with scheduling groups (i.e. Burr Ridge call center, OR scheduling)
  • Monitors the operating budget for labor and non-labor expenses
  • Oversees charge entry, denials, disputes and billholds
  • Performs other duties as assigned

Required Qualifications
  • 5+ years of experience in healthcare and customer service; 2+ years of supervisory experience in a multispecialty ambulatory practice preferred.
  • A completed Bachelor's degree from an accredited academic body
  • Outstanding interpersonal skills and ability to independently manage large and complex organizational units with varying needs.
  • Demonstrated ability to work effectively with multiple physician leaders; experience in an academic medical center environment with 12 or more providers preferred.
  • Exceptional talent in the selection and mentoring of a high-quality team.
  • Proven ability to use data to drive performance improvement; knowledge of hospital information systems preferred.
  • Strong written and verbal communication skills
  • Experience using LEAN or other process improvement frameworks is desirable scheduling groups (i.e. Burr Ridge call center, OR scheduling)

Preferred Qualifications
  • Master's degree in business administration or a healthcare related field is preferred.
  • Six Sigma Certification
  • Lean Certification

Position Details
  • Job Type/FTE: Full Time (0.10 FTE)
  • Shift: 8 Hour Shift
  • Work Location: Onsite
  • Unit/Department: Medical Oncology - Hyde Park
  • CBA Code: Non-Union

About The University of Chicago Medicine

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There has never been a better time to explore the diverse job opportunities at The University of Chicago Medicine. This esteemed institution is renowned for its commitment to innovation, leadership in medical science, and a culture that champions diversity and professional growth.

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Join The University of Chicago Medicine team to contribute to a pioneering organization that sets the standards in healthcare. The University of Chicago Medicine offers a unique environment where the convergence of research, education, and patient care fosters the next generation of industry leaders.

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Engage in groundbreaking work with a team that is equipped with the skills to make significant advancements in medicine. The University of Chicago Medicine is home to more than just healthcare professionals; it is a hub of continuous innovation and problem-solving prowess.

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Whether looking for an internship, a full-time position, or leadership roles, The University of Chicago Medicine provides an array of career paths to suit various professional aspirations. With robust training programs and diversity initiatives, employees are equipped to thrive both personally and professionally.

Benefits and Culture

The University of Chicago Medicine is committed to fostering a workplace culture that promotes the well-being and development of its staff. Employees enjoy a comprehensive benefits package that supports both their professional careers and personal lives.

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By joining The University of Chicago Medicine, professionals become part of a team that is deeply committed to delivering quality healthcare. The collaborative environment ensures that everyone’s voice is heard and valued, contributing to a culture of respect and mutual support.

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The University of Chicago Medicine encourages its team to engage in various networking and professional development activities. These opportunities enhance skills and allow individuals to stay at the forefront of the healthcare industry.

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