Position Summary

The Practice Manager manages, directs and coordinates ambulatory/physician office operations to provide cost-effective, quality patient care service.

Essential Functions

• Oversees a minimum of three practice sites, three billing providers, or an FTE count that exceeds ten employees

• Establishes and maintains effective working relationships with physicians, employees, policy making bodies, third party payers, patients and the public.

• Organizes work, meets all required deadlines, delegates assignments and achieves goals and objectives.

• Develops and initiates, in conjunction with physicians and Orlando Health Physician Group leadership strategies for growth and development.

• Keeps Chief Operations Officer, Director of Operations, or Operations Manager informed of practice issues that impact patients, physicians and staff.

• Provides direction and leadership to all office staff.

• Participates in development and monitoring of budget including monthly budget monitoring and reporting of variances to senior leadership with plans to address variances.

• Facilitates monthly business review meetings with physicians and practice nursing leadership and develops action plans to improve operational and financial performance.

• Participates in conducting reimbursement analysis, including pay analysis, fee schedule analysis and revenue projections.

• Works closely with the office staff and billing service to monitor reimbursement.

• Continuous professional growth and development through educational programs, lectures, etc.

• Manages various personnel functions including hiring, work assignments, orientation, ongoing training, standards of performance, coaching plans, and disciplinary actions.

• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Improvement activities as assigned.

• Knowledge of the organization, purposes, and policies of the community’s health systems sufficient to interact with other health care providers.

• Utilizes computer programs and applications to include significant report writing, medical manager, word-processing, spreadsheets, database and general accounting.

• Requires knowledge of government regulations and compliance requirements.

• Must have knowledge of fiscal, human resources and employee development to ensure organization productivity.

• Establishes and maintains quality control standards.

Education/Training

Associate’s degree in a healthcare, business or related field; or three (3) years of directly related work experience may substitute for the Associates degree (in addition to the requirements listed in the experience section).

Licensure/Certification

None.

Experience

Three (3) years of experience in a lead role