Position Details:- Location: Bethel, CT
- Department: Internal Medicine
- Schedule: Full time, 40 hours/weekly, Monday through Friday
The Practice Manager is responsible for directing, supervising and coordinating the overall operations of the medical practice. Partners with the Senior Practice Manager and physician(s) to establish practice goals: financial, quality, and patient satisfaction. Monitors goals regularly to ensure practice is profitable, efficient and providing quality care. Accountable for goals and objectives related to population health management. Works collaboratively with other Practice Managers in assigned area to function as one group practice. Manage process improvement initiatives.
Primary Responsibilities:- Establishes work procedures and standards to improve efficiency and effectiveness in the office
- Assists Senior Practice Manager and physician(s) to develop and implement long range plans
- Manages office operations to maximize patient access, patient satisfaction, and collection of payments
- Coordinates staff and provider schedules to ensure proper coverage for quality patient care
- Manages human resources - hiring, on-boarding, coaching and evaluating. Seeks to create a team environment
- Reconciles and investigates patient complaints
- Manages, leads, and participates in process improvement initiatives
- Ensures practice compliance with ProHealth policies, procedures and programs
- Actively participates in practice, regional and organizational meetings
Join ProHealth Physicians and play a pivotal role in shaping the future of health care in Connecticut. Caring. Connecting. Growing together. ProHealth Physicians is Connecticut's leading community-based medical group. Formed in 1997, we have primary care offices in every county. Our 300+ doctors and advance practice clinicians care for children and adults of all ages. We also have in-house imaging and clinical lab services. Traditional medicine treats people when they're sick. Instead, we focus on preventing diseases. Our goal is to give our patients - and their communities - the tools they need to be and stay well. This is how we help people live healthier lives.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Years of post-high school education can be substituted/is equivalent to years of experience
Required Qualifications:- Experience in Practice/Medical Office Management/Operations having managed/lead staff in clinical and non-clinical roles with a demonstrated ability to drive operational work flows
- Solid computer knowledge and aptitude
- Proven highly proficient with reporting and data analytics
- Driver's License and access to a reliable transportation
Preferred Qualifications:- Experience with various software applications such as Microsoft Suite, Word, Excel and Outlook, etc.
- Experience with electronic health record, medical terminology, coding and billing
- Knowledge of population health management
- Knowledge of Lean/Six Sigma process improvement tools and techniques
- Demonstrated business and financial skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
