Salary Range
$40.87 - $72.27
Summary
This is a mid to upper management position, with proven leadership experience, reporting directly to a Service Line Director. The Practice Manager 3, with minimal direction of the Director, is responsible for managing all functions of the assigned practice areas. This includes coordination of day-to-day operations, providing leadership, setting goals, and decision making that assures quality, performance and production standards are maintained. The Practice Manager 3 may mentor or be the supervisor for a Practice Manager 1 or 2. This position requires oversight of staff and close liaison and partnership with physician leaders. Specific area of operations may be multi-site and multi-practice, with number of direct reports generally greater than 35 and more than 10 physicians.
Position Reports To: Service Line Director
Essential Functions
- Develops and maintains positive relationships with employees, providers, and management staff.
- Promotes a positive image of each practice area.
- Responsible for scheduling and the management of overtime. Utilizes time-keeping systems to approve timecards.
- Communicates or implements employee recognition and engagement activities and programs.
- Supervision and coaching of front office and clinical staff.
- Responsible for performance management process.
- Lead regular staff or provider meetings.
- Solve employee work-related concerns and helping employees perform to their potential. May involve mentorship or direct supervision of Practice Manager I position.
- Work with Human Resources regarding progressive discipline of employees.
- Determine optimal staffing, with development of job descriptions, recruitment and hiring of staff or providers.
- Creates department goals, objectives and operational policies and procedures.
- Frequent management and tracking of metrics or dashboard.
- Manages the budget process and monitors monthly status.
- Required to maintain active Basic Life Support (CPR) certification.
- Performs other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications
Required:
- 2-year degree with 4 years recent/relevant experience or 6 years recent/relevant experience and 2 years of relevant leadership experience.
- Must have demonstrated excellent verbal and written communication skills.
- Must possess strong computer skills related to Windows and MS Office.
Desired:
- Master's Degree in Business or related field.
- EMR experience, specifically EPIC.
- Healthcare experience.
- Must have demonstrated working experience building successful cross-functional relationships; must have knowledge and experience in problem solving and conflict resolution.
- Clinical licensure.
- Certified Physician Practice Manager (CPPM4) or Clinical certification related to physician practice specialty.
Physical/Sensory Demands
O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:- Walking - F
- Sitting/Standing - F
- Reaching: Shoulder Height - O
- Reaching: Above shoulder height - O
- Reaching: Below shoulder height - F
- Climbing - O
- Pulling/Pushing: 25 pounds or less - O
- Pulling/Pushing: 25 pounds to 50 pounds - O
- Pulling/Pushing: Over 50 pounds - O
- Lifting: 25 pounds or less - O
- Lifting: 25 pounds to 50 pounds - O
- Lifting: Over 50 pounds - O
- Carrying: 25 pounds or less - O
- Carrying: 25 pounds to 50 pounds - O
- Carrying: Over 50 pounds - O
- Crawling/Kneeling - O
- Bending/Stooping/Crouching - F
- Twisting/Turning - F
- Repetitive Movement - F
Working Conditions: - Moderate amount of time requirements outside normal working hours. Travel to CH campuses on a regular basis.
Job Classification:- FLSA:Exempt
- Hourly/Salary: Salary
Physical Exposures For This Position:- Unprotected Heights - No
- Heat - No
- Cold - No
- Mechanical Hazards - No
- Hazardous Substances - No
- Blood Borne Pathogens Exposure Potential -Yes
- Lighting - No
- Noise - No
- Ionizing/Non-Ionizing Radiation - No
- Infectious Diseases - Yes
