Position SummaryThe Practice Manager will provide leadership, management and oversight of the practice operations of one or more of our health center locations and be will be responsible for overseeing and optimizing all aspects of access services while maximizing resource utilization to ensure high-quality care delivery and patient satisfaction.
Key ResponsibilitiesReporting to the Sr. Practice Manager, the Practice Manager will serve as the primary point of contact for site operations and day-to-day challenges. Typical duties include but are not limited to:
- Manage patient access teams to ensure efficient appointment scheduling and registration processes.
- Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.
- Design and oversee scheduling templates to optimize clinician and staff utilization
- Monitor and adjust schedules to ensure full usage of resources
- Ensure adequate clinical and support staffing levels during extended hours of operation.
- Coordinate with clinical teams to maintain seamless care delivery during all shifts.
- Implement contingency plans to address staffing shortages or unexpected changes.
- Monitor key performance indicators (KPIs) related to patient access, such as appointmentavailability.
- Implement strategies to improve patient flow and minimize wait times.
- Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff
- Proactively solve problems, administrative issues, or patient complaints in a timely manner.
- Foster a positive work environment that supports teamwork, professional growth, and person-centered care.
- Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics.
- Use data insights to identify areas for improvement and implement solutions.
- Participates in additional special projects and other duties as assigned
QualificationsBachelor's degree required; equivalent experience may be considered. Three or more years progressive management experience in a medical practice or integrated health system is also required. Strong knowledge of healthcare operations, scheduling systems, and staffing protocols with demonstrated skills in implementing process improvements to enhance access and streamline workflows is essential.
The selected candidate will have:
- Excellent leadership, organizational, and communication skills.
- Proficiency in healthcare management software and scheduling tools. Epic experience is required.
- Familiarity with regulatory requirements and best practices in patient access management.
- Excellent interpersonal, communication, and collaboration skills with a commitment to FHCHC's vision, mission, and values.
Direct Reports- Patient Access Supervisor
- Patient Access Lead
- Medical Template Specialist
BENEFITS- Comprehensive Medical
- Health Savings Account (HSA)
- Vision and Dental Insurance
- Voluntary Benefits (Short-Term & Long-Term Disability)
- Paid Life Insurance
- Paid Holidays
- Generous Paid Time Off (PTO)
- 403(b) Retirement Plan with Employer Match
