The Role

Join Veeva as we transform Environmental Health and Safety by building the purpose-built EHS application for Life Sciences and regulated industries. Veeva Systems drives innovation by reducing risk, increasing operational efficiency, and bringing shopfloor-to-boardroom transparency to our customers.

In this role, you will lead a Professional Services team of EHS and Vault Platform experts, driving Customer Success. You are a key people manager in a product-first company, responsible for leading a team that excels in software implementation delivery while making deployments faster, more accurate, and tech-enabled.

Managing with a relentless focus on Implementation Excellence and Operational Excellence includes:

• Driving Employee & Customer Success: Hiring, coaching, and developing top-tier talent who take pride in their work and operate with speed, focus, and humility
• Building Modern Delivery Practices: Accelerating our 2030 Services Vision by enforcing prescriptive packaged solutions, automated tools, and standardized best practices
• Executing Cross-Functional Synergy: Partnering closely across the EHS Cross-Team (Strategy, Product Management, and Sales) to support Key Deals, ensure success on Key Projects (early adopters), and feed real-world project feedback back into core product design
• Establishing Long-Term Value: Building trusted executive relationships that transition customers seamlessly from initial go-live into a steady-state operating model

What You'll Do

• Build & Lead a High-Performing Team: Recruit, onboard, coach, and retain top external talent and high-potential internal talent. Manage team capacity, staffing, and career growth
• Services Delivery Leadership: Serve as a Services Delivery Lead for key customer engagements (up to 25% of time engaging with customers as an executive resource)
• Drive Implementation Excellence: Establish prescriptive scoping and project delivery methodologies for EHS implementations to simplify the customer experience
• Practice Evolution & Innovation: Serve as a collaborative leader on the Services leadership team, actively identifying opportunities for delivery automation, practice evolution, and tech-enabled consulting
• Cross-Functional Collaboration: Build deep internal networks across Sales, Strategy, Product Management, and Customer Success Managers (CSMs) to champion customer outcomes and ensure smooth handoffs
• Operational Accountability: Drive individual and team accountability. Proactively identify delivery risks, bottleneck issues, and operational gaps (Care, Notice, Act), taking direct action to correct them
• Escalation Management: Serve as a trusted executive escalation point, handling complex customer conversations with humility and quiet confidence

Requirements

• Domain Depth: Deep understanding of the Environmental Health & Safety (EHS) domain, operational risk, and regulatory compliance workflows
• Enterprise Consulting Experience: 8+ years of experience delivering enterprise cloud implementations at a software vendor or consulting firm
• People Leadership Scale: 4+ years of direct people management experience leading software implementation consultants or technical teams
• Implementation Excellence Track Record: Proven experience driving operational efficiency, resource management, and standardized delivery methodologies
• Travel: Ability to travel up to 25% of the time

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:
  1. A conversation with the hiring manager
  2. A personality assessment
  3. A practical case exercise
  4. A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.