Chewy

Practice Manager

Chewy$76K — $114K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Completion of the CVPM program and current certification preferred
  • 3+ years experience as a Practice Manager
  • 2 years supervised experience with veterinary radiation machines preferred
  • Ability to mentor and lead teams
  • Strong conflict resolution skills
  • Excellent communication and analytical skills
  • Compassionate client engagement expertise

Responsibilities

  • Support paraprofessional staff in implementing policies and operational functions
  • Collaborate with leadership for team development
  • Oversee operational performance and coordinate work schedules
  • Conduct staff reviews and mentor team members
  • Lead inventory cycle counts and fulfill inventory requests
  • Engage with clients to address and resolve complaints
  • Monitor clinic maintenance and ensure compliance with safety regulations

Benefits

  • Comprehensive medical and dental insurance
  • 401k with company match
  • Parental leave and family services benefits
  • Employee assistance program
  • Discounts on pet insurance and Chewy.com purchases
  • Annual paid time off and six paid holidays per year
  • Backup dependent care and flexible spending accounts
Full Job Description
Job Description:

What You'll Do:
  • Responsible for supporting the paraprofessional staff in implementing the outlined policies and procedures, utilizing integrated technology, and managing the practice operational functions.
  • Work with regional and corporate leadership to provide support and continuous development for the practice team.
  • Provide staff management with a primary responsibility of overseeing their operational performance and coordinate work schedules for the team.
  • Demonstrate team support and care for others' work experiences by conducting staff reviews, handling their concerns, and mentoring Team Members with their career development.
  • Lead team coordination of inventory cycle counts and fulfill inventory needs requests.
  • Engage with clients to ensure they receive the ultimate treatment and resolve conflicts or complaints.
  • Ensure the equipment and clinic are well maintained, and OSHA guidelines are followed.
  • Guide team with following the practice's Standard Operating Procedures (SOPs) and Standards of Care (SOC); review SOPs and practice metrics to help improving their performance.
  • Communicate clearly and respectfully with clients and Team Members.
  • Be a PIMS administrative super-user and provide assistance to others on the team in their use of the technology.
  • Act responsibly giving the pharmacy holdings of the practice.
  • Participation in self-development courses and Chewy Vet Care required compliance training.
  • Perform related duties and assignments by management.
  • Oversee operating, safety, and compliance procedures as required by applicable law and Chewy Vet Care processes and policies.
  • Position may require some travel.


What You'll Need:
  • Successful completion of the CVPM program and current certification is preferred.
  • Ability to meet the qualifications for the CVPM designation.
  • 3+ years of experience as a Practice Manager in practice
  • 2 years of supervised experience with veterinary radiation machines preferred
  • Experience mentoring and leading others.
  • Ability to connect with clients and demonstrate empathy and compassion.
  • Ability to manage conflict resolution.
  • Excellent verbal / written communication, observational, and analytical skills
  • Thrive in a fast paced, self-starter environment.


Physical Job Requirements:
  • Standing or walking up to 80% per shift.
  • Frequently lift up 50 to 70 pounds using an optional team lift.
  • Occasionally lift greater than 70+ pounds using a team lift.
  • Stand, push, pull, carry, squat, and kneel.


The base salary range for this role is $76,000 - $114,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.


We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members will be eligible for an annual PTO. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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