Preferred college degree or clinical certification
Supervisory experience leading and guiding teams
Preferred experience in a medical clinic
Experience with analyzing financial data and clinical performance
Ability to manage clinic activities around patient trends and budget variances
Excellent written and verbal communication skills
Detail-oriented with the ability to work independently
Responsibilities
Serve as primary contact for patient and clinic flow management
Ensure compliance with ADVENT service quality standards
Maintain clinic staffing levels and oversee team performance
Review performance metrics and share insights with clinic teams
Interpret financial data and identify variances
Collaborate with recruiting teams for onboarding processes
Drive continuous improvement initiatives in clinical operations
Benefits
Culture that values excellence, ethics, and problem-solving
Comprehensive benefits package including 22 days of paid time off and medical insurance
401k contribution available
Monday-Friday work schedule for work-life balance
Full Job Description
Job Type
Full-time
Description
Now Hiring: Practice Manager - Onsite
Location: Vernon Hills & Northbrook, IL
How You'll Make an Impact as a Practice Manager:
Primary point of contact for day-to-day patient and clinic flow, ensuring patients are seen on time with clinic staff
Ensure adherence to ADVENT service quality standards, including behavior and dress code
Maintain appropriate clinic staffing levels, reallocating as necessary based on volume, location shifts, and PTO approvals.
Regularly review weekly clinic performance metrics and monthly scorecards to assess progress toward financial and operational targets. Share key insights with clinic teams to enhance performance and address any challenges.
Interpret clinic financial data and patient trends, identifying variances to budget and forecast.
Represent ADVENT in local marketing efforts (e.g., wellness fairs, job screenings, community events)
Collaborate closely with recruiting teams to ensure successful site visits and onboarding experiences
Recommend adjustments to provider templates to optimize patient access and reduce visit lead times.
Provide clinic support coverage as needed (except where restricted by state law).
Oversight of all clinic support staff, conducting regular team and individual meetings.
Manage performance through annual, mid-year, and 555 reviews.
Oversee clinic inventory, partnering with procurement to maintain appropriate levels.
Select, train, and coach staff by setting clear expectations, inspiring and motivating the team with appropriate urgency and clarity, while driving the company and growth initiatives. Manage performance by recognizing achievements, providing constructive feedback, and guiding staff in their development and improvement efforts.
Foster employee engagement and drive eNPS scores.
Identify, propose, and implement continual improvements to drive process efficiency, scalability, and innovation within the scope of your work that enhances our ability to achieve the ADVENT vision.
Support the overall success of the organization and perform other related duties as requested by leadership.
Plan for business growth and strategy, ensuring necessary cross-training.
Assist in Quality Assurance Audits.
Serve as the primary coordinator for service recovery, collaborating with medical leadership and billing to resolve patient grievances.
Ensure compliance with all legal and regulatory requirements, including HIPAA.
May be responsible for covering multiple clinic locations as needed based on volume, FTEs, and market domain.
What We're Seeking in a Practice Manager:
College degree or clinical certification is preferred.
Experience with analyzing financial data and clinical performance drivers.
Managing clinic activities around patient trends, budget and forecast variances.
Excellent written and verbal communication skills.
Detail-oriented, being careful about detail and thorough in completing tasks.
Must be able to work independently with minimal supervision.
Must be able to quickly change priorities on a moment-by-moment basis.
Must thrive in a fast-paced environment with moderate stressors.
Must be able to travel to sites locations as needed
Why You Should Choose ADVENT:
Experience a culture that values excellence, ethics, and problem-solving. We encourage you to ask questions and be a part of finding solutions
Enjoy a comprehensive benefits package, including 22 days of paid time off (prorated in your first year based on your start date), holiday pay, and medical, dental, and vision insurance with a generous employer-paid HRA account
Benefit from a 401k contribution
Convenient Monday-Friday schedule - enjoy weekends to yourself!
