The Practice Operations Lead/ Office Chief Operating Officer is responsible for the daily operations of a cardiology practice, to include leading a large group teammates and physicians to meet the demands of our patient's needs; monitor and measure necessary KPIs to make sound business decisions; and ensuring growth and development in both our teammates and the business.

Essential Functions of the Role:

Practice Administration

• Complete oversight over practice administration, including department management, provider relations, employee management, and communication/collaboration with external third parties.
• Performance management - monitoring practice performance across operational and financial key performance indicators (KPIs), with clear management process to drive improvement and evolution.
• Strategic direction - informing and supporting the development of annual budgets and long-term plans for the practice, including growth initiatives, physical plant development, marketing, etc.
• Coordination with MSO leadership (Heart and Vascular Partners), particularly COO and core functions like Finance, HR, and Revenue Cycle, to achieve scale and efficiency in practice operations.
• Ensure responsible use of practice resources, including close management of expenses in-line with budgeted expectations.

Growth

• Achieve growth objectives set out by physician practice leads in coordination with MSO leadership.
• Inform growth objectives, develop execution plans, and oversee/participate directly in achievement of objectives.
• Growth objectives will include leveraging: marketing and business development (direct to patients and to referring providers), physician recruitment and onboarding, and revenue generation opportunities through payer engagement (contracting and network opportunities)
• Participate in the execution of ancillary development - establishing new service lines, driving conversion as clinically-appropriate, and measuring performance and staffing.

People

• Serve as the leader of the practice, providing support, assistance, and direction to all team members.
• Develop and manage team of functional / departmental leaders, capable of delivering on day-to-day execution within the clinic.
• Closely manage physician relationships, ensuring alignment with the Heart & Vascular Partners.
• Coordinate closely with MSO team, drawing on scalable resources while engaging in thought partnership around practice priorities and execution.

Essential Skills

• Communication and presence, especially with physicians, with ability to easily develop relationships.
• Business acumen and comfort with complex, and often ambiguous, transactions and strategies
• Detail-orientation, ability to multi-task across several simultaneous projects
• Strong negotiation skills
• Understanding and commitment to the concept of confidentiality and discretion

Minimum Qualifications:

• Minimum 10 years in healthcare leadership positions, preferably in the private practice setting and managing large, multi-functional teams.
• Understanding of EMR/EHR, and ability to extract/interpret data from it.
• Advanced degrees a "plus": Nursing, Healthcare Administration, Business Administration.

Work Environment

This position will report to the office Monday- Friday from 6:30 am - 5:00 PM.

Physical Requirements

This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

Salary and Benefits

Full-time, exempt position. Competitive compensation and benefits package to include 401K; a full suite of medical, dental, and ancillary benefits; paid time off, and much more.

The statements contained herein are intended to describe the general nature and level of work performed by the Practice Operations Lead, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.