Qualifications

• Proven experience in coaching, consulting, or training within the dental or healthcare industry.
• Prior experience in dental practice consulting required, with experience across multiple practices preferred.
• Leadership experience within dental practices or dental service organizations (DSOs) is a significant advantage.
• Strong organizational skills to manage multiple clients and projects effectively.
• Exceptional communication and interpersonal skills with a focus on customer-centric service.
• Familiarity with client management tools such as Gainsight and experience in developing growth plans.
• Ability to analyze data and provide actionable insights for program enhancement.

Responsibilities

• Onboard new clients by following a structured customer journey for optimal satisfaction.
• Maximize client retention and minimize churn through effective renewal processes.
• Maintain consistent operational delivery of program frameworks and resources for practice success.
• Conduct monthly meetings with Navigator clients, collaborating closely with Office Managers to ensure effective training.
• Create a tailored Quarterly Action Plan for each practice addressing challenges and aligning with their goals.
• Schedule steady-state meetings and workshops to maintain engagement throughout the customer journey.
• Monitor engagement levels with provided lessons and activities, addressing declines to promote continuous progress.
• Facilitate quarterly business review meetings to empower practices in implementing learned strategies.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan with employer contributions.
• Flexible time off policy for better work-life balance.
• Performance-based bonuses and incentives.
• Opportunity for both hybrid and remote work environments.