Location: The Sanctuary - Outpatient Center - 8960 Colonial Center Drive Fort Myers FL 33905
Department: LPG Family Medicine - Sanctuary
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:00:00 PM
Minimum to Midpoint Pay Rate: $34.97 - $45.46 / hour
Summary
This position manages the patient experience at assigned practice(s). Responsible for overall effective performance of practice including management of staff, workflow development, patient schedule management, provider and staff engagement, patient experience, financial performance and billing compliance. Develops practice operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice. This position is responsible for the recruitment, development and supervision of staff. Ability to apply effective communication strategies to solve and facilitate simple and complex situations which enhance the culture and performance of the practice. Performs all duties in a manner which promotes teamwork and reflects the mission and values of Lee Health. Responsible for practices with one site consisting of 11 or more full-time providers; HOPD departments with 5 or more providers; or practices with 3 or more separate locations.
Requirements
Education: Bachelor's degree in management or related field required or 5 years' experience in a physician office setting. CMPE (Certified Medical Practice Executive) certification preferred.
Experience: A minimum of 3 years' healthcare leadership experience required. 5 years' experience in a physician office setting preferred. Knowledge of ambulatory care operations and a background in clinic procedures including schedule management, patient registration, use of electronic health record, patient flow, billing and referrals and authorizations. Experience with creating budgets and communicating financial information to staff and providers required.
Certification: N/A
License: N/A
Other: Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic health record and billing software applications. Excellent written and oral communications skills including superb interpersonal skills and be able to handle difficult conversations effectively. Able to express opinions openly and honestly and provide feedback in a timely and productive manner. Ability to examine and re-engineer operations and workflows and report operational metrics to staff and providers.
Flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations. Ability to work independently and set priorities under minimal supervision. Ability to work within the defined values, mission and vision of the organization.
US:FL:Fort Myers
