Objective:
The Practice Development Manager (PDM) is responsible for engaging cataract and refractive ophthalmology practice staff to grow utilization of our eyeTelligence platform, and providing on-going field-based practice education, development solutions, clinical staff training, and customer support.
Responsibilities- Support customers that wish to grow and develop their practices leveraging our Plus program and our eyeTelligence technology platform in the assigned territory to achieve or exceed sales revenue targets.
- On-board and mentor new customers while providing ongoing clinical support, practice education and staff training of tenured accounts.
- Contribute to the increased usage of Bausch + Lomb products while influencing the development of our customers business.
- Collaborate across departments (Surgical Sales, Training, Marketing) to assist in designing or developing programs that align with business strategies and lead to performance improvement.
- Coordinate schedule with sales manager and territory managers and implement customer calls. Manage and maintain schedules and itineraries.
- Conduct quarterly business reviews with premium customers to discuss the past quarter's performance and to set goals for the coming quarter.
- Leverage company's marketing alliances to help our customers utilize technologies (i.e., diagnostics) to enhance patient communication and IOL selection.
- Participate in regional team conference calls or webinars to relay information and/or explore additional clinical topics.
- Collaborate with Regional Business Directors and other regional roles to teach best practices, understand and provide resources, troubleshoot situations, and resolve conflicts to achieve sales objectives.
- Build professional and technical knowledge by engaging with customers, attending scientific conferences, training and educational workshops.
- Provide leadership and deliver messaging on a regional level that is consistent with the vision of Bausch + Lomb Surgical and echoes the corporate mission statement.
Qualifications- Bachelor's degree or similar training, preferably in science, medical/clinical, business, or a related field
- Three to five years tenure in an eye health practice, sales/clinical/technical applications/administration/management role
- Expanding/growing performance in sales/clinical/technical applications role
- Excellent customer relationships and ability to communicate effectively with healthcare professionals
- Strong interpersonal skills and professional demeanor
- Ability to travel up to 60% of the time
- Effective problem solving and troubleshooting skills
- Excellent organizational skills and ability to prioritize under pressure
- Ability to manage multiple tasks simultaneously
- Proven leadership qualities
- Exhibit resourcefulness and accountability
Learn more at https://www.bauschsurgical.com/
U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
