Job DescriptionThe Practice Coordinator is primarily responsible for representing the administrative team as the public face of the practice and works closely with the administrative, clinical and management teams to support operations and customer. S/he provides support to all functions of the administrative teams including but not limited to: IT, facilities requests, CRM messages, telephone encounters, APeX and iLab scheduling, scanning, filing.
The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
The salary range for this position is $31.92 - $45.68 (Hourly Rate).
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
QualificationsRequired Qualifications:
- High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
- Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
- Solid organizational skills and ability to multi-task with demanding timeframes.
- Ability to use discretion and maintain confidentiality, and use sound judment in responding to issues and concerns
- Ability to analyze and interpret data regarding business operations and provide recommendations for efficiency, staffing, and budgetary.
- Proven ability to function and participate effectively as part of a collaborative team
- Demonstrated ability to work on multiple projects from conception to implementation while maintaining a highly service oriented demeanor
- Ability to become proficient in several online systems; i.e., Apex, iLab, Scheduling Systems
- Proven ability and experience with interacting and communicating with senior level administrators, faculty, residents and patients with tact, diplomacy and discretion
- Prior experience with writing memoranda, correspondence, reports and producing written documents with clearly organized thoughts utilizing the appropriate grammar, sentence construction and punctuation.
Preferred Qualifications:
- Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medial record data abstraction, or patient financial services.
- Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
- Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
- Prior experience with EPIC.
- Demonstrated proven experience in providing high level of executive support requiring confidentiality, discretion and good judgment.
- Ability to work with minimal supervision
- Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
- Ability to use good judgment and work independently, at times under the pressure of deadlines
- Ability to access situations prioritizes workload, develop solutions and make recommendations.
Salary Information The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
