Job SummaryThe Practice Administrator I provides operational leadership for center operations while also assuming expanded program responsibilities. This role oversees all Practice Management functions and provides additional leadership for fee-for-service operations, FQHC partnership operations, member relations activities, and cross-functional program performance. The Practice Administrator I works to drive operational consistency, member engagement, growth support, and partnership execution.
Scope of Responsibility - All Practice Manager functions plus additional program responsibilities
- Front Office Staff, Transportation, Security, Housekeeping, Nursing Team, Fee-for-Service Program, FQHC Partnership Program, and Member Relations Coordinator
- Expanded program accountability across center operations
- Direct supervision of frontline staff and program personnel
Essential Duties and Responsibilities - Oversee daily center operations to ensure reliable member access, timely service, and efficient team workflows.
- Lead front office, transportation, security, housekeeping, nursing support, and Member Relations teams in alignment with operational expectations.
- Monitor staffing, schedules, productivity, attendance, service levels, and daily readiness.
- Maintain compliance with organizational policies, regulatory requirements, documentation standards, and service expectations.
- Address member service and operational concerns promptly and professionally in partnership with appropriate leaders.
- Advance quality, safety, and service excellence initiatives across the center.
- Promote consistent use of standard work, job aids, workflows, and escalation processes.
- Partner with center leadership to identify barriers, implement corrective actions, and enhance the member experience.
- Support readiness for internal audits, regulatory reviews, compliance checks, and operational assessments.
- Lead cross-functional operational and program initiatives that strengthen consistency and accountability.
- Oversee Fee-for-Service and FQHC Partnership operations in alignment with organizational goals and compliance standards.
- Support center growth, member engagement, partnership performance, and program execution.
- Coordinate Member Relations activities, workflows, performance expectations, and service recovery support.
- Track program KPIs, operational metrics, productivity trends, service levels, and performance outcomes.
- Partner with clinical, operational, and administrative leaders to remove barriers and improve cross-functional workflows.
- Implement standard work, process changes, job aids, and program updates across assigned teams.
- Coach and develop frontline staff and program personnel through performance management and leadership routines.
Minimum Qualifications Education Bachelor's degree required; master's degree preferred.
Experience 5-7 years of healthcare operations experience with demonstrated program oversight.
Leadership Experience Experience managing multiple programs and cross-functional teams.
Knowledge Required Healthcare operations, program management, value-based care, and FQHC operations, extensive EMR experience-eCW experience preferred.
Preferred Competencies - Operational leadership and execution
- People leadership, coaching, and accountability
- Member-centered service orientation
- Healthcare compliance and regulatory awareness
- Workflow optimization and process improvement
- Data-informed decision making and KPI monitoring
- Cross-functional collaboration and communication
- Change management and standard work adoption
Working Conditions - Primarily operates in a healthcare center environment with frequent interaction across clinical, operational, and administrative teams.
- Requires ability to manage competing priorities, respond to operational escalations, and support team readiness throughout the day.
- May require occasional travel, extended hours, or schedule flexibility based on center needs, organizational priorities, or urgent operational issues.
Physical Requirements - Ability to communicate clearly and exchange accurate information constantly.
- Ability to remain stationary for long periods of time.
- Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
- Ability to occasionally move objects up to 20 lbs.
Direct Reports - Administrative Supervisor, (Lead)Front Office Coordinator, Housekeeping Aide, Transportation Supervisor (if applicable), Transportation Coordinator/dispatcher/representative, Nurse Lead, Member Relations Staff
