Qualifications

• Experience in customer service (call center, sales, reception, etc.) is a significant asset, especially for serving the English-speaking clientele.
• Comfortable with outbound calls and telecommunication.
• Fluency in French and English, both spoken and written, is a valuable asset for servicing English-speaking clients.
• Self-reliant, positive attitude, and strong customer service skills are essential.
• No automotive experience required; training and support will be provided.

Responsibilities

• Contact existing clients of the ALBI group.
• Present renewal offers and opportunities.
• Schedule and confirm appointments at the dealership.
• Document client needs and information using internal tools.
• Collaborate with sales teams to ensure quality follow-up.

Benefits

• Permanent full-time position based in Mascouche.
• Flexible working hours during the day and evening (up to 7 PM) with some Saturdays required.
• Comprehensive benefits including collective insurance, savings plan, and retirement plan.
• Established client base (no cold calling involved).
• Human-oriented and structured working environment.
• Opportunities for advancement within a growing group.
• Additional holidays during festive seasons.
• Paid sick days.
• Active social club and employee discounts on vehicles, maintenance, and parts.