Role description
Candidate should have overall 3 to 4 years infra experience with knowledge of Power BI and SQL along with basic knowledge of SSRS. Knowledge of SSAS and SSIS will be an added advantage.
Should have good knowledge of Power BI Desktop, Power BI Service, Gateways, Power BI Administration, etc.
Strong ability to communicate clearly and professionally with end users.
Strong ability to understand complex issues in an often ambiguous environment.
Ready to work as a Technical Support Engineer providing support and services to global Microsoft Power BI customers.
Comfortable communicating with customers on phone, chat, and email, and resolving their issues.
Experience in technical support projects and handling customers.
Should have worked in customer support projects in the past.
Performing Root Cause Analysis and resolving customer-reported issues within the defined SLA.
Strong ability to analyse, interpret, and communicate technical errors and solutions.
Effective and polished interaction with customers to gather information.
Strong email writing skills. Should be able to write detailed emails with excellent presentation.
Ability to act as a bridge between end users and engineering teams to troubleshoot and resolve issues.
Should have strong ability to handle escalations, involve the right parties, and de-escalate situations.
Cross-team collaboration.
Passion for technology and customer support.
Enthusiasm to upgrade technology from time to time.
Strong communication skills with excellent spoken and written English.
Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence.
The successful Support Engineer will have the drive to resolve difficult customer issues and directly support customers through telephone, email, and chat services as applicable.
Demonstrable troubleshooting skills.
Cross-team collaboration.
Time of Operation:
This track will be in a 24x7 shift model. Therefore, candidates should be flexible to work during holidays and weekends as per the roster.
