At least 8 years of experience in power generation or heavy equipment industry.
Progressive supervisory experience in maintenance and repair roles.
Strong project management and time management skills.
Excellent verbal and written communication skills.
Responsibilities
Coordinate and schedule daily dispatching of Field Service Technicians.
Act as the primary contact for internal and external customers.
Manage service operations systems to track technician performance.
Process service calls and coordinate parts delivery.
Schedule field and shop repairs while monitoring ongoing jobs.
Support team performance through reviews and collaboration.
Enforce company policies with a focus on safety regulations.
Benefits
Health and wellness programs.
Opportunities for professional development.
Supportive team environment.
Potential for career advancement.
Flexible scheduling options.
Full Job Description
JOB DESCRIPTION:
Coordinate daily dispatching and scheduling of Field Service Technicians to ensure timely, efficient customer repairs and service delivery.
Serve as the primary point of contact for internal and external customers, maintaining clear communication and ensuring high levels of customer satisfaction.
Manage service operations systems (CE App, D365, GPS tracking) to monitor technician activity, job progress, and overall field performance.
Process service calls, approve technician time, create detailed work orders, and coordinate parts delivery to job sites.
Schedule both field and shop repairs while reviewing work-in-progress (WIP) and long lead-time items (LLTI) to maintain operational efficiency.
Support team performance through regular reviews, team meetings, and collaboration with cross-functional stakeholders.
Enforce and uphold all company policies, with a strong emphasis on adherence to safety regulations and safe work practices in both field and shop environments.
RECOMMENDED QUALIFICATIONS:
High School Diploma or equivalent is required.
Minimum 8 years experience in the power generation and/or heavy equipment industry with progressive maintenance/repair supervisory experience which provides the required knowledge, skills and abilities.
Strong project management, time management, team building and leadership skills; ability to work independently and multi-task effectively in a fast-paced environment.
Excellent communication and interpersonal skills; both verbal and written.
