OurPower Systems Branch Service Managers are responsible for:- Managing and motivating staff, recruiting staff, training and develop staff
- Managing timekeeping and time off; conducting performance evaluations; participating in the interview process; administering disciplinary actions and terminations
- Assuring adequate staffing based on workload and coverage for off-hour calls
- Managing service and customer service activities to optimize employee performance, profitability, and customer satisfaction
- Resolving customer issues and maintaining a high level of customer satisfaction
- Quality assurance of work performed/deliverables
- Managing costs and overheads of the department
- Managing upkeep and condition of all facilities and equipment
- Providing recommendations and developing strategies on how to improve the quality and quantity of service
- Attending meetings and contributing to company strategy and policymaking as required
- Developing staff to their fullest potential, grooming for promotion from within when appropriate
- Conducting monthly random job site audits to validate the effectiveness of training-including safety training.
Buckeye Power Sales offers a great benefit package for our Branch Service Managers including:- Competitive pay with Bonus Potential
- Regular day shift hours (available for after-hours calls)
- Advancement Opportunities
- Excellent benefit package (Health, Dental, Vision, 401k, Company Paid STD/LTD/Life, AND MORE)
- Paid Time Off (Vacation, Parental Bonding, Jury Duty, Bereavement, Volunteer)
Salary is based on skills and experience.Requirements- 2 years of management experience preferred
- Knowledge of generator service and EGSA certification preferred
- High Mechanical Aptitude
- Valid driver's license and ability to maintain insurability through company insurer
- Minimal travel may be required
- Excellent communication skills, both verbal and written, with proficiency in English
- Excellent customer service skills
- Good organizational skills and ability to multi-task required
- Computer skills to include MS office products (Word, Excel, Outlook); data entry
- Must always represent the company in a positive manner
- Must be able to pass background check and periodic drug screens
The pay range for this role is:
100,000 - 130,000 USD per year (Ohio)
