The RoleWe are looking for a strategic, execution-oriented Post Sales Enablement Manager to join our team. In this role, you will be responsible for empowering our customer-facing teams-including Customer Success Managers (CSMs), Implementation Managers, Technical Implementation Managers, Support, and Zip Partners-with the knowledge, tools, and resources they need to deliver exceptional value to our customers.
You will bridge the gap between Product, Product Marketing, and our Postsales organization, ensuring our team is fully equipped to drive user adoption, customer retention, and net revenue retention (NRR).
This role will report to the Partner Success Manager and work closely with Solutions, Customer Success, Partnerships, Product, Support, and Education teams.
What You'll Do (Responsibilities)- Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions.
- Create role-based learning journeys that accelerate team ramp time, optimize performance, and improve implementation readiness.
- Develop and maintain ongoing enablement programs tied directly to rapid product releases, process updates, delivery methodology changes, and recurring skill gaps.
- Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities.
- Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable.
- Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces.
- Structure internal enablement content strategically so that it can be seamlessly extended to partner-facing audiences over time.
- Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption.
- Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks.
- Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams.
- Optimize the utilization of the enablement tech stack and map all initiatives back to core business metrics like customer satisfaction, accelerated time-to-value, and Net Revenue Retention (NRR).
What We're Looking For (Qualifications)- Experience: 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment.
- Postsales Expertise: Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams
- Communication & Collaboration: Exceptional communication, presentation, and storytelling skills. Proven ability to build strong cross-functional relationships with Product, Marketing, and Leadership.
- Agility & Ownership: A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment. You are comfortable managing multiple projects simultaneously from concept to completion.
- Analytical Mindset: Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention.
Bonus Points If You Have- Experience working in the Procurement, Fintech, or ERP space.
Perks & BenefitsAt Zip, we're committed to providing our employees with everything they need to do their best work.
- Start-up equity
- 🦷 Full health, vision & dental coverage
- Catered lunches & dinners for hybrid employees
- 🚍 Commuter benefit
- 🚠 Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
