Glengate Company has designed, built, and maintained some of the most prestigious swimming pools and residential properties in Connecticut and New York for more than a half century.

Summary:

Manage all Renovation Department projects, approximately $2.5 – 3 million annually. Provide client interface throughout project and maintain timely communications. Responsible for project timeline and budget management on multiple simultaneous projects.

ROLES AND RESPONSIBILITIES

Project Operations

• Responsible for the successful execution of all assigned projects

• Ensure projects are completed on time and on budget

• Ensure all materials are delivered and recorded, including material ordering through various vendors

• Coordinate delivery timing for project needs

• Enter invoices to ensure timely vendor payments

• Ensure client satisfaction in alignment with company vision and beliefs, serving as the primary client interface throughout the project with timely communication and updates

• Facilitate weekly updates to keep clients and team informed

• Ensure all projects operate within contracted schedules, establishing a project timeline at the onset of work and providing timely updates on any delays

• Coordinate subcontractor work

• Ensure all projects are completed profitably through regular monitoring of project costs

• Provide timely feedback to field managers regarding cost concerns

• Provide timely feedback to the project sales representative and advise on change order needs

Revenue Generation

• Meet with clients to promote and sell project change orders

• Prepare and deliver basic project change order contracts

• Provide clients with information regarding other Glengate services

• Support interdepartmental sales staff when possible

Department Operations

• Participate in SOP development and annual reviews

• Provide timely feedback to supervisor regarding concerns or corrections needed

• Support safe and efficient adherence to company standards

• Participate in evaluations of new products and equipment

• Assist with implementation of new SOPs and support the deployment process

Employee Development

• Continue education and training through industry seminars and conferences

• Participate, as needed, in developmental training of new Renovation staff

Business Development

• Support the Department Manager with all business development initiatives

• Participate in industry seminars and association meetings

• Participate in growth planning strategies, providing input into growth planning opportunities and initiatives

Additional Responsibilities May Include

• Conduct pool inspections

• Conduct new pool client instructions

• Conduct new client PCAA sales

QUALIFICATIONS

Education

• Minimum High School diploma; College Degree preferred

Experience

• Industry Experience: Ten years of experience in the pool industry preferred, including technical or management

• Project Management: Three years of experience effectively managing complex or multiple projects

• Sales: Three years direct project sales experience; pool industry experience preferred

• Customer Service: Five years working full time in customer service, with demonstrated ability to build positive relationships with clients, vendors, subcontractors, and employees

Professional Knowledge, Skills and Abilities

• Working knowledge of Microsoft Office Software, including Word, Excel, Outlook, PowerPoint, internet searches, and Aspire

• Ability to read, understand, and develop Aspire and Excel reports and spreadsheets

• Ability to read and understand accounting spreadsheets

• Ability to manage expenses related to labor, tools, and materials

Personal Skills and Aptitude

• Excellent written and verbal communication skills

• Ability to communicate and interact effectively with clients, vendors, employees, and management in a team environment

• Ability to resolve conflicts appropriately

• Ability to organize, prioritize, and allocate workload efficiently

• Ability to perform multiple tasks and meet deadlines while maintaining accuracy and quality

Physical Effort

• Work is performed in a hybrid office environment, with a routine field environment

• Requires sitting, standing, and walking for long periods of time, at times in harsh weather; candidate should be in good physical health

• Frequent driving to client properties, sometimes 100-200 miles per day

• Occasional lifting of 30-50 pound containers

• Operating a variety of office equipment such as telephones, copiers, fax machines, printers, and desk or file cabinet drawers

The Perks

• 401(k) plan with company match

• Medical insurance

• Dental insurance

• Vision insurance

• FSA/HSA

• PerkSpot

• Long-Term Disability and Life Insurance

• Paid Time Off

• Tuition Reimbursement (after one year of service)